Director of Customer Experience

4 weeks ago


Gambrills, Maryland, United States Panera Bread Full time

At Panera Bread, we're on a mission to create a unique customer experience that sets us apart from the competition.

We're seeking a talented Director of Customer Experience to join our team, who will be responsible for overseeing the delivery of exceptional customer service across all our locations.

This is an exciting opportunity for a results-driven leader who is passionate about creating a positive and memorable experience for our guests.

Company Overview:

Panera Bread is a leading provider of artisanal bread and healthy food options, with a strong commitment to sustainability and community involvement.

We're a fast-paced and dynamic environment that values innovation, teamwork, and customer satisfaction.

Salary:

The salary for this role is $52,000 - $65,000 per year, commensurate with experience, plus bonus potential.

Job Description:

As a Director of Customer Experience, you will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and retention.

This will involve working closely with our restaurant teams to ensure that our high standards of food quality, cleanliness, and service are consistently met.

You will also be responsible for analyzing customer feedback and making recommendations to improve our operations and services.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Minimum 3 years of experience in a customer-facing role, preferably in the food and beverage industry.
  • Strong leadership and communication skills, with the ability to motivate and inspire teams to deliver exceptional customer service.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

Benefits:

As a Director of Customer Experience at Panera Bread, you will enjoy a comprehensive benefits package, including:

  • Competitive salary and bonus potential.
  • Health, dental, and disability insurance.
  • 401(k) retirement plan.
  • Paid time off and holidays.

Why Join Panera Bread?

We offer a supportive and inclusive work environment, with opportunities for career growth and development.

We're committed to maintaining the highest standards of food quality, cleanliness, and service, and we're passionate about creating a positive and memorable experience for our guests.

So if you're a talented and motivated individual who is passionate about delivering exceptional customer service, we want to hear from you



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