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Retail Operations Specialist Coor

1 month ago

Gambrills, Maryland, United States Marshalls Full time

Key Carrier Job Description

The Key Carrier role is an elevated extension of the Coordinator position. Key Carriers alternate between these two roles based on store needs, primarily performing the Coordinator role and occasionally acting as Key Carrier, taking on a leadership position in maintaining all aspects of the store.

Key Carrier Responsibilities

  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity; maintain confidentiality
  • Act as Manager on Duty adhering to company policy and procedure
  • Ensure store team performs tasks and activities in accordance with store plan; prioritize as needed
  • Address immediate customer service issues and provide coaching to Associates
  • Exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures
  • Communicate effectively with management and Associates when setting and addressing priorities; provide progress updates
  • Provide and accept recognition and feedback
  • Provide feedback, recognition, and coaching to Associates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment

Requirements and Qualifications

  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow up on multiple people and tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • One year of retail experience, six months of leadership experience

Benefits

The Key Carrier role is a great opportunity for career growth and development. Benefits include an associate discount, EAP, smoking cessation, and more. Those who meet service or hours requirements are eligible for additional benefits, including 401(k) match, medical, dental, and vision, and paid holidays and vacation.