Youth Crisis Line Team Lead

1 week ago

Portland, Oregon, United States Lines for Life Full time
Job Title: Youth Crisis Line Team Lead

Job Summary:

We are seeking a highly skilled and compassionate Youth Crisis Line Team Lead to join our team at Lines for Life. As a key member of our crisis support team, you will provide critical support to our youth peer volunteers, ensuring they have the resources and guidance needed to effectively support callers in crisis.

Key Responsibilities:

  • Provide in-person assistance and support to teen peer volunteers with answering calls, texts, and chats on the YouthLine, a teen-to-teen crisis and help line, with compassion and adherence to Lines for Life's training expectations and scope.
  • Consult with YouthLine Supervisors on complex calls, texts, and chats.
  • Establish rapport with YouthLine volunteers and callers, and act as a resource of knowledge and systems use for volunteers.
  • Debrief with YouthLine volunteers after texts, chats, and calls as needed.
  • Help with training new volunteers and support YouthLine's mentorship program.
  • Maintain YouthLine procedures.
  • Work independently in triaging YouthLine calls, texts, and chats so that the lines remain available for callers in escalated crisis and support the YouthLine supervisor with call flow management of the YouthLine.
  • Participate in community outreach/education events and coordination of activities.
  • Attend monthly YouthLine staff meetings.
  • Perform other duties, such as call center and light maintenance, and administrative and organizational tasks as needed.

Requirements:

  • Bachelor's Degree in a related social sciences field or ability to meet Qualified Mental Health Associate (QMHA) qualifications through a combination of training, education, and experience.
  • Crisis Intervention Experience preferred and ability to attend YouthLine Trainings and an Applied Suicide Intervention Skills Training (ASIST) if not already completed.
  • Experience working with youth, including having the ability to establish rapport and mentor youth.
  • Consistently maintain boundaries with teen volunteers.
  • Proficient with a web-based computer environment, including ability to use Office 365, text and chat software, multi-line phone systems, and electronic health records.
  • Excellent communication and interpersonal skills.
  • Ability to mentor youth.
  • Ability to multi-task and handle stress.
  • Must be available to regularly work from the Portland office between the hours of 3:30pm – 10:30 pm.

Compensation Package:

The starting salary for this position is $ /hr. for individuals with Bachelor's degrees in a related field or QMHA qualifications. Lines for Life also offers a great benefits package valued at over $9,500 that includes full coverage for employee health, dental, vision, short- and long-term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; and a free fitbit.

About the Organization:

Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Lines for Life is an equal opportunity employer.

Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.

EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.

All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

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