Customer Retention Expert

24 hours ago


Fort Lauderdale, Florida, United States Seminole Hard Rock Support Services Full time
Job Summary
The Director of Loyalty at Semaphore is responsible for developing and implementing a loyalty program that drives measurable results. This role requires a deep understanding of customer behavior and motivations, as well as a clear vision for a loyalty program structure that nurtures and optimizes LTV across different business lines.

Key Responsibilities
  • Build, launch, and manage a loyalty program for Semaphore users.
  • Collaborate with stakeholders to ensure a cohesive approach to the loyalty plan.
  • Analyze key metrics to identify areas for improvement.
  • Work with data and insights teams to assess program effectiveness.
  • Partner with CRM and product teams to integrate loyalty strategies.


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