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Store Operations Manager

2 months ago

Colorado Springs, Colorado, United States Tailored Brands Inc Full time
About the Role

We are seeking a highly motivated and experienced Store Lead to join our team at Tailored Brands Inc. As a Store Lead, you will play a key role in driving sales performance, developing a high-performing sales team, and ensuring operational excellence in our stores.

Key Responsibilities
  • Partner with Store Management to support sales team members in achieving sales performance expectations through active coaching and development of a team selling environment.
  • Execute initiatives to maximize growth and potential, and create an engaged and inclusive store environment.
  • Elevate the customer experience through operational excellence and exceed customer expectations in all interactions.
  • Lead by example as an active coach, and communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
  • Assist in recruiting store staff and contribute to an inclusive store environment.
Performance Expectations
  • Support the management team in achieving store business plans, including sales, customer service, and operational goals.
  • Understand how to leverage store reports to inform decisions and drive the store business.
  • Participate in driving business outreach opportunities and communicate leads to Store Manager.
  • Identify performance opportunities and partner with management team to contribute to development plans.
Operational Excellence
  • Partner with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
  • Assist management team with training store staff on all internal operational functions as assigned.
  • Stay informed on corporate communication, directives, initiatives, policies, and procedures.
  • Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding.
Workplace Culture
  • Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
  • Support a culture of learning and development, ensuring training tools are leveraged.
  • Serve as a role model to all store team members and provide enthusiastic motivational leadership.
  • Partner with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
Customer Experience
  • Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
  • Leverage customer feedback to prevent or resolve customer concerns.
  • Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Requirements
  • Minimum of 1 year of Retail or Sales experience.
  • Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high-performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS System.