Customer Service Representative

5 days ago


Hoboken, New Jersey, United States CrossCountry Mortgage Full time
Customer Service Associate

We're seeking a positive, personable customer service representative for a rewarding career opportunity. You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and are eager to get started.

Key Responsibilities
  • Communicate frequent customer suggestions to the team to troubleshoot and improve service.
  • Interact with the sales lead to maintain and improve service and product knowledge.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries.
  • Ensure customer account information is up-to-date.
Requirements
  • Strong knowledge of customer interface and interaction.
  • High school diploma, G.E.D. or equivalent.
  • Excellent active listening, interpersonal, and communication skills.


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