Centralized Leasing Specialist
4 weeks ago
We are seeking a highly skilled Centralized Leasing Specialist to join our team at Elmington. As a key member of our Centralized Operations department, you will play a critical role in driving leasing efforts while ensuring strict compliance for affordable housing communities across the country.
This is a unique opportunity to leverage your expertise in leasing and Low-Income Housing Tax Credit (LIHTC) programs to drive success in multiple properties. You will work remotely, collaborating with our innovative and fast-paced team to streamline communication and the application process.
Key Responsibilities:
- Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner.
- Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes.
- Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review.
- Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes.
- Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns.
- Work closely with the Compliance Specialists to ensure all applications are thoroughly reviewed and meet regulatory requirements.
- Log all communications and updates in the company's CRM system, ensuring accurate record-keeping for each applicant and interaction.
Requirements:
- Minimum of (1) years of experience in property management and/or customer service focused call center.
- Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving.
- Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.
Elmington Experience:
We're creating a different kind of company at Elmington. We promise we will be never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.
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