Pharmacy Operations Manager

3 weeks ago

Ossining, New York, United States Walgreens Full time

Job Description:


As a Pharmacy Operations Manager at Walgreens, you will be accountable for the day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow and a positive patient experience.


You will serve as a full-time certified pharmacy technician, responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.


Under the supervision of a pharmacist, you will supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.


Your responsibilities will include the selection, scheduling, and development of pharmacy technician personnel, leading training, coaching, and performance management of pharmacy technicians, and making decisions regarding performance management, including discipline and termination.


Key Responsibilities:



  • Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law)
  • Complete patient and physician calls under the supervision of a pharmacist (where allowed by law)
  • Under the supervision of a pharmacist, assist with healthcare service offerings, including administering vaccines, health screenings, and any health services allowed by law
  • Ensure tasks are completed on-time and hold others accountable for efficient workflow
  • At the direction of the Pharmacy Manager or pharmacist, prepare and file reports and records required by the company and various government agencies
  • Manage core pharmacy workflow and drive excellence in pharmacy operations, coordinating and organizing pharmacy daily schedule of activities, and recommending allocation of pharmacy hours
  • Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies
  • Under the direction of the pharmacist, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure
  • Manage annual inventory preparation
  • Accountable for completion of non-clinical patient calls
  • Drive new technology and process roll-out, champion change, and engage team around action planning
  • Assure proper operation and maintenance of pharmacy department equipment
  • Collaborate with Pharmacy Manager to ensure recordkeeping and security safeguards are in-place
  • Communicate prescription errors to the accountable pharmacist, and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
  • Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections, following-up with insurance companies, as well as medical providers, and conducting or participating in 3rd party audit
  • Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service
  • Manage Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events
  • Build and sustain relationships with retail partnerships
  • Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination, following constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same
  • Accountable for technician hiring, on-boarding, training, and scheduling, monitoring and holding pharmacy technicians accountable for timely training completion, following established policies and procedures set by the company for scheduling and training
  • Identify gaps in pharmacy operations knowledge among team members and support those team members in their training, either through hands-on training or assignment of learning modules
  • Assist Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and in good standing, compliant with all regulatory and legal requirements
  • Ensure proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state, and federal laws
  • Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration
  • Maintain and enhance current knowledge and skills related to pharmacy and healthcare
  • Obtain necessary certifications, education credits, and training such as LTMP e-modules as required by the Company, following performance improvement plans offered by Pharmacy Manager
  • Seek professional development by monitoring one's own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor as mentor and coach

Requirements:


High School Diploma, GED, or equivalent


PTCB or ExCPT certification (except in Puerto Rico)


One year of work experience as a pharmacy technician in a retail or hospital setting


Must be fluent in reading, writing, and speaking English (except in Puerto Rico)


Requires willingness to work flexible schedule, including evening and weekend hours


Preferred Qualifications:


Previous people management/leadership experience


Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation


This role will remain open until filled. To review benefits, please click here or copy and paste the URL into your browser.

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