Director of Operations

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:

A Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training and professional achievement for a toast while engaging in the wellness of the pristine outdoors.
248 well appointed guestrooms
Over 70K square feet of state of the art meeting & event space
Three food & beverage outlets
62+ acres of trails, expansive fitness center, basketball, team-building, volleyball and your imagination

Overview:

The Director of Operations is responsible for overseeing the operation and staff of all Food & Beverage, Rooms and Conference Floor departments. Maintain the highest level of standards and efficiency while maximizing profitability.

ESSENTIAL FUNCTIONS :

• Plan and direct the functions of administration & planning of the Food & Beverage, Rooms and Conference Floor departments to meet the daily needs of the operation.
• Clearly describe, assign and delegate responsibilities & authority for the operation of departments.
• Develop, implement and monitor schedules for the operation of all F&B outlets and Rooms Departments to achieve a profitable result.
• Participate with the chefs and restaurant managers in the creation of attractive menus.
• Implement effective control of labor costs among departments and all sub-departments.
• Assist managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.
• Regularly review and evaluate the degree of customer acceptance of the individual outlets, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment.
• Develop (with the aid of sub-department heads) operating tools necessary and incidental to modern management principles, e.g. budgeting, forecasting purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
• Establishes and implements realistic and effective operating and capital budgets and forecasts and compares actual operating results with budgeted projections; facilitates operational profitability through proper anticipation and adjustment of hotel operations.
• Conducts and/or attends meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity and efficiency.
• Ensures proper training of all Food & Beverage, Rooms and Conference Floor employees.
• Plan and administer a training & development program within the departments which will provide well trained employees at all levels and permit advancement for those persons qualified and interested in career development.

MARGINAL FUNCTIONS:

• Protect the assets of the property.
• Maintain professional appearance and behavior when in contact with customers and fellow associates.
• Follow policies and procedures in training manuals and the associate handbook.
• Always remember our partnership with our clients, fellow associates, and investors to provide quality service and maintain profitability.
• Establish self-improvement goals by staying current with necessary training requirements for this position.
• Practice the principles of Be the Difference culture.
• Regular attendance in conformance with the standards

Qualifications:

• Bachelors degree or equivalent experience.
• Minimum of 5 years management experience in hospitality.
• Excellent Interpersonal skills.
• Good written and verbal communication skills.
• Ability to make quick decisions in high stress situations.
• Excellent customer service skills.
• Pleasant and positive personality.
• Well organized.
• Strong Computer Skills.

Compensation Range:
The compensation for this position is $120,000.00/Yr. - $130,000.00/Yr. based on qualifications and experience.

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