Hotel Operations Manager

2 weeks ago


Philadelphia, Pennsylvania, United States HHM Hotels Full time
Opportunity: Assistant General Manager

**Job Summary**

As an Assistant General Manager at HHM Hotels, you will play a key role in overseeing hotel departments and ensuring optimal levels of service and hospitality are provided to our guests. You will be responsible for supervising and managing hotel departments, overseeing hotel operations, and assisting the General Manager in preparing forecasts and reports. Your focus will be on ensuring that our hotel meets the highest standards of quality and service.

**Responsibilities**

• **Leadership and Management**: Supervise and manage hotel departments, including front office, housekeeping, and food and beverage. Ensure that all departments are operating efficiently and effectively, and that our guests receive exceptional service.

• **Operations Management**: Oversee hotel operations, including guest services, room operations, and maintenance. Ensure that all operations are running smoothly and that our guests are satisfied with their stay.

• **Financial Management**: Assist the General Manager in preparing forecasts and reports, and assist in the development, implementation, and monitoring of the budget. Ensure that our hotel is operating within budget and that we are maximizing revenue and minimizing expenses.

• **Guest Satisfaction**: Be aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.

• **Safety and Security**: Serve on the hotel's safety committee and ensure that all safety and security protocols are in place.

• **Sustainability**: Follow sustainability guidelines and practices related to HHM's EarthView program.

**Qualifications**

• Associate or Bachelor's degree preferred.

• Intermediate knowledge of overall hotel operations.

**What We Offer**

HHM Hotels offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hotel professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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