Logistics Operations Director
6 days ago
The Client Service Manager serves as a vital link between ITS Logistics and our valued clients, facilitating key communication, performance management, and improvement initiatives.
Key Responsibilities- Lead a team of Client Services Representatives, supporting various client accounts while providing direction and support.
- Serve as an escalation point for account-related questions and issues.
- Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes.
- Perform weekly audits of client billing to ensure accuracy and reduce revenue leakage.
- Liaise between the client services team and warehouse operations leadership to enhance the overall client experience.
- Contribute to the creation and maintenance of client-specific standard operating procedures.
- Bachelor's Degree preferred; five+ years of client-facing or customer service experience with WMS/ERP systems experience and progressive experience strongly preferred.
- Excellent leadership, organizational, and problem-solving skills.
- Strong verbal and written communication skills.
- Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.).
- A positive, team-first attitude and strong work ethic.
- Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously.
Competitive salary ($80,000 per year) with opportunities for growth. A comprehensive benefits package, paid time off, and a 401(k) plan are included.
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Logistics Operations Manager
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