Logistics Operations Director

6 days ago


Whitestown, Indiana, United States ITS Logistics, LLC Full time
About the Role

The Client Service Manager serves as a vital link between ITS Logistics and our valued clients, facilitating key communication, performance management, and improvement initiatives.

Key Responsibilities
  • Lead a team of Client Services Representatives, supporting various client accounts while providing direction and support.
  • Serve as an escalation point for account-related questions and issues.
  • Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes.
  • Perform weekly audits of client billing to ensure accuracy and reduce revenue leakage.
  • Liaise between the client services team and warehouse operations leadership to enhance the overall client experience.
  • Contribute to the creation and maintenance of client-specific standard operating procedures.
Requirements
  • Bachelor's Degree preferred; five+ years of client-facing or customer service experience with WMS/ERP systems experience and progressive experience strongly preferred.
  • Excellent leadership, organizational, and problem-solving skills.
  • Strong verbal and written communication skills.
  • Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.).
  • A positive, team-first attitude and strong work ethic.
  • Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously.
Compensation and Benefits

Competitive salary ($80,000 per year) with opportunities for growth. A comprehensive benefits package, paid time off, and a 401(k) plan are included.



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