Logistics Operations Coordinator
1 week ago
We are seeking a skilled Logistics Operations Coordinator to join our team. In this role, you will be responsible for supporting customer needs on site, tendering to carriers, and resolving issues in a professional manner.
Key Responsibilities- Build new shipments based on customer specific requirements and standard operating procedures
- Monitor load acceptance and Electronic Data Interface to ensure freight requests are covered
- Coordinate and set appointments for pick-up and delivery of freight
- Organize the efficient use of our own fleet of Dedicated drivers
- Develop strong carrier relationships to ensure high level of service and communication
- Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities
- Interact with carrier base, including rate negotiations, shipment requirements, and load tendering
- Obtain and enter carrier quotes and capacity into the system
- Pull tracking updates through partner carrier systems, email and phones then push these updates to external/internal customers Management via Hub's systems
- Identify potential operational issues and start the resolution process with team members
- Advise team members and Management team about operational issues as requires
- Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met
- Must operate within the Truck Brokerage Rules of Engagement
- Significant customer service or call center experience is required
- Solid understanding of transportation and logistics principles, and supply chain network behavior
- Understanding of the flatbed industry is required
- Experience with DAT, Internet Truck Stop, and other predictive market resources is required
- Display the upmost professional behavior while on site in the facilities with our valued customers
- Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers, and team members in a manner that consistently produces results
- Exhibit problem solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment
- Excellent verbal and written communication skills
- Working knowledge of various Microsoft Office products including, but not limited to Excel and Word
Salary: $60,000 - $80,000 per year
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