Customer Support Specialist

6 days ago


Whitestown, Indiana, United States Hub Group Full time
About Our Company

Hub Group is a premier customer-centric supply chain company offering comprehensive transportation and logistics management solutions. We keep our customers' needs in focus and design, continually optimize and apply industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility.

Job Description

This Dedicated Customer Operations Specialist role is responsible for supporting customer needs on site, tendering to carriers, track and trace requirements and issues resolution. The position requires one to operate in the upmost professional manner to customer & carriers, efficiently manage their day with the guidance of their manager and to ensure customers' expectations are exceeded every day.

Key Responsibilities
  1. Build new shipments based on customer specific requirements and standard operating procedures
  2. Monitor load acceptance and Electronic Data Interface to ensure freight requests are covered
  3. Coordinate and set appointments for pick-up and delivery of freight
  4. Organize the efficient use of our own fleet of Dedicated drivers
  5. Develop strong carrier relationships to ensure high level of service and communication
  6. Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities
  7. Interact with carrier base, including rate negotiations, shipment requirements, and load tendering
  8. Obtain and enter carrier quotes and capacity into the system
  9. Pull tracking updates through partner carrier systems, email and phones then push these updates to external/internal customers Management via Hub's systems
  10. Identify potential operational issues and start the resolution process with team members
  11. Advise team members and Management team about operational issues as requires
  12. Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met
  13. Must operate within the Truck Brokerage Rules of Engagement
Benefits
  • A competitive salary range of $60,000 - $80,000 per year
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


  • Whitestown, Indiana, United States Cigna Full time

    Key Responsibilities:A Customer Support Specialist at Express Scripts plays a vital role in delivering exceptional customer experiences. The primary focus is on handling customer inquiries and resolving issues related to medication returns. This includes processing returned prescriptions, mailers, and research, as well as patient contact. The ideal candidate...


  • Whitestown, Indiana, United States ATI Physical Therapy Full time

    Company OverviewATI Physical Therapy is a leading provider of outpatient orthopedic physical therapy services, operating over 900 locations across 24 states. Our mission is to deliver exceptional patient care and experiences through our team-based culture and innovative practices.Estimated Salary:$45,000 - $60,000 per yearJob Description:We are seeking a...


  • Whitestown, Indiana, United States Belle Tire Full time

    Becoming a High-Tech Alignment Specialist at Belle Tire means you'll be working with a team of experts who share your passion for delivering exceptional customer experiences.Job OverviewWe're looking for highly skilled individuals to join our team as Alignment Specialists. If you have a strong background in automotive repair and are eager to take on new...


  • Whitestown, Indiana, United States Petco Full time

    At Petco, we are dedicated to providing exceptional care for pets and their owners. As a Veterinary Medicine Specialist, you will play a crucial role in creating a healthier, brighter future for our furry friends.We are seeking a highly skilled veterinarian who is passionate about delivering high-quality patient care and exceptional customer service. Our...


  • Whitestown, Indiana, United States Christian Brothers Automotive Full time

    We are seeking a highly skilled and motivated Automotive Specialist to join our team at Christian Brothers Automotive.About Us:Christian Brothers Automotive has been providing precision auto repair with transparency, integrity, and a people-first philosophy since 1982. With over 300 locations across the country, we offer a modern facility equipped with...


  • Whitestown, Indiana, United States Bayer Full time

    Role OverviewAs an Equipment Maintenance Specialist in our precision agriculture team, you will play a crucial role in ensuring the smooth operation of our custom agricultural equipment. You will provide technical support to internal equipment operators through strong communication and collaborative relationships with various teams.Main Responsibilities-...


  • Whitestown, Indiana, United States PepsiCo Full time

    PepsiCo, Inc. is hiring for a rewarding role as an Equipment Specialist in our Vending and Fountain Services team. Key Responsibilities:•Unload and load new and used vending or fountain equipment for daily delivery;•Install vendors and load/reload with products;•Repair and perform preventative maintenance on vending/fountain equipment;•Educate...


  • Whitestown, Indiana, United States GNC Full time

    Job Title: Logistics Specialist, Material Handler for Overnight Deliveries  The Logistics Specialist, Material Handler for Overnight Deliveries is responsible for ensuring the safe and efficient movement of goods from the warehouse to our customers. This position requires a high level of physical activity and attention to detail.About GNCGNC Holdings LLC...


  • Whitestown, Indiana, United States GNC Full time

    Job OverviewAt GNC, we are committed to delivering exceptional customer experiences. As an Order Fulfillment Specialist, you will play a critical role in ensuring timely and accurate order processing.About the RoleThe successful candidate will be responsible for accurately picking and packaging retail and e-commerce orders in a safe and efficient...


  • Whitestown, Indiana, United States Christian Brothers Automotive Full time

    Job Overview:We are seeking highly skilled and motivated automotive technicians/mechanics to join our team. As a High-Tech Automotive Repair Specialist, you will be responsible for diagnosing and repairing complex vehicle issues using state-of-the-art scan tools.Responsibilities include:Utilizing advanced diagnostic techniques to identify and repair vehicle...


  • Whitestown, Indiana, United States GNC Full time

    Job SummaryWe are seeking a highly skilled Material Handling Specialist to join our team in a third shift role. As a key member of our warehouse operations, you will be responsible for safely and efficiently handling materials and equipment to meet the demands of our fast-paced environment.Key Responsibilities:Safely back trucks in and out without incident,...


  • Whitestown, Indiana, United States Destination Pet LLC Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Zionsville Country Kennel.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, supporting the mission and values of Destination Pet LLC, and ensuring the delivery of high-quality services to our...


  • Whitestown, Indiana, United States Cigna Corporation Full time

    Job SummaryCigna Corporation is seeking a highly skilled Customer Service Associate Representative to join our team. This role will be primarily responsible for handling customer service and inquiries regarding medication returns.About the RoleThis position includes processing returned prescriptions, return mailers, research, and patient contact. You will...


  • Whitestown, Indiana, United States Boone Prairie School Full time

    About the RoleWe are seeking a highly motivated and dedicated Part-time Elementary Education Specialist to join our team at Boone Prairie School. This is an excellent opportunity for someone who wants to make a positive impact in the lives of students while working in a supportive and collaborative environment.ResponsibilitiesDevelop and implement engaging...

  • Speech Therapist

    7 days ago


    Whitestown, Indiana, United States Soliant Full time

    Job OpportunityWe are seeking a dedicated Speech Therapist to join our team in Whitetown, Indiana.About the Role:This full-time position involves providing speech and language services to students with communication disorders.The ideal candidate will have at least 1+ years of experience in speech therapy and hold a valid Indiana State SLP License.Prior...


  • Whitestown, Indiana, United States Pippin Dental & Braces - a Benevis company Full time

    About the RoleWe are seeking a highly skilled Senior Pediatric Anesthesia Specialist to join our team at Pippin Dental & Braces - a Benevis company. As a key member of our clinical staff, you will be responsible for providing high-quality anesthetic care to patients of all ages.ResponsibilitiesManage sedation in various settings to ensure a positive dental...


  • Whitestown, Indiana, United States Pippin Dental & Braces - a Benevis company Full time

    As a Pediatric Dentist with Pippin Dental & Braces - a Benevis company, you will be responsible for providing high-quality dental care to children and young adults in a compassionate environment. With a focus on teamwork and community engagement, you will help create positive dental experiences while adhering to industry standards and regulations. Your role...


  • Whitestown, Indiana, United States Petco Full time

    Estimate salary: $120,000 - $180,000 per year.About PetcoPetco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and our planet. With over 29,000 team members and 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, we are committed to providing exceptional service and promoting healthy lifestyles for...


  • Whitestown, Indiana, United States Broad-Ocean Motor Full time

    Job SummaryWe are seeking a skilled Logistics Coordinator to oversee our supply chains and ensure seamless operations. As a key member of our team, you will be responsible for coordinating timely and accurate shipments, managing inventory databases, and maintaining accurate records.About UsBroad-Ocean Motor of Indiana, LLC is a leading provider of logistics...


  • Whitestown, Indiana, United States PepsiCo, Inc. Full time

    Key Responsibilities:• Perform routine maintenance and repairs on marketing equipment to ensure optimal performance.• Unload and reload products from equipment, adhering to safety protocols.• Educate customers on basic equipment repair and upkeep procedures to promote self-sufficiency.• Install equipment by creating pathways for product flow and...