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Managed Support Specialist

2 months ago

Hoover, United States Abacus Technologies Full time
Job Summary

The Managed Services Technician II position is an exciting opportunity for a skilled technical professional to join our team at Abacus Technologies. As a key member of our support team, you will be responsible for providing high-quality technical support to our clients, troubleshooting complex technical issues, and collaborating with our team to deliver exceptional service.

Key Responsibilities
  • Provide remote or onsite technical support to our managed service clients, resolving technical issues and improving system performance.
  • Communicate effectively with clients and team members to ensure clear understanding of technical issues and solutions.
  • Install, configure, test, monitor, support, and maintain client end-user workstations, network, and server infrastructure, peripheral devices, and other IT assets.
  • Perform on-site analysis, troubleshooting, diagnosis, and resolution of complex technical problems.
  • Recommend and implement corrective solutions to improve system performance and reduce downtime.
  • Provide end-user training and assistance as needed.
  • Receive and respond to Level II help desk requests in a timely and professional manner.
  • Accurately document network and cloud environments to ensure seamless support and maintenance.
  • Support client implementation, migration, or security projects, collaborating with internal teams and external vendors as needed.
  • Liaise with third-party software support and technology vendors to resolve technical issues and improve system performance.
  • Assess technical issues and implement timely resolutions to minimize downtime and improve system performance.
  • Assist with the completion of internal and client projects, ensuring timely delivery and high-quality results.
  • Achieve KPIs for project execution and help desk outputs, demonstrating exceptional technical skills and customer service.
Requirements
  • Windows Desktop and Server Operating Systems
  • Microsoft Office Applications
  • Windows Active Directory and Group Policy
  • Office 365 and Azure Cloud Services
  • Firewall, Routing, and Switches
  • VMWare or Hyper-V Virtualization
  • Intermediate understanding of DHCP, DNS, VLANS, IP, and Ethernet
  • Administration of Anti-Virus, Malware, and Endpoint Protection Platforms
  • Knowledge of Security Standards and Best Practices aligned with NIST, CIS, HIPAA, CMMC
  • High proficiency in exceptional client service skills
  • Strong technical and analytical skills
  • Ability to function in a fast-paced, agile environment with critical thinking and strong problem-solving skills
  • Proven ability to work in a self-directed environment with excellent attention to detail
  • Innovative thinker who is positive, proactive, and readily embraces change
Preferred Qualifications
  • Degree or Technical Certificate from a two-year or four-year institution or university
  • 2 to 5 years of experience with computer hardware and application support, including configuration, maintenance, and troubleshooting
  • Client Support/Help Desk experience
  • Certifications for CompTIA Network+, A+, Windows or MacOS Desktop Platforms
  • Certifications for Windows Server OS and Cloud platforms, Certifications for Firewalls or Networking, and/or Certifications for Security
About Abacus Technologies

Abacus Technologies has been headquartered in Birmingham, AL since 2000. We solve the Security and Compliance, Telecommunications, and Network Infrastructure needs of our clients to help them grow. We assess and recommend a plan that includes network and telecom infrastructure, software, information, network security, backup, disaster recovery planning, and other services.

We are sister companies with BMSS Advisors & CPAs, Payroll & Benefit Solutions, and BMSS Wesson Wealth Solutions to give all clients 'peace of mind' and an exceptional client experience.

Benefits

Abacus offers many benefits, but a few highlights include 4 weeks PTO, bi-weekly team lunches, cell phone allowance, overtime pay, flexible hours, summer half-day Fridays, 3 community serve days per year, upward mobility, full BCBS insurance, and 401k matching.