Senior System Administrator

2 months ago


Memphis, Tennessee, United States Succession Planning for Railroads Investing in the Next Generati Full time
Job Summary

We are seeking a highly skilled and experienced Senior System Administrator to join our team at Succession Planning for Railroads Investing in the Next Generation. The successful candidate will be responsible for providing maintenance, configuration, and reliable operation of our IT systems, with a strong focus on the AMER region.

Key Responsibilities
  • System Maintenance and Support
    • Analyze and recommend new computer and peripheral equipment to meet business needs.
    • Provide ownership of problems through final resolution.
    • Modify or configure existing equipment and systems to meet changing requirements.
  • Team Leadership and Collaboration
    • Directly supervise 1 junior employee.
    • Actively collaborate with our cross-geographical IT team.
    • Work with partners/vendors to implement solutions or resolve issues.
  • Technical Expertise
    • Expert knowledge of Active Directory and related components.
    • Expert knowledge of backup software/disaster recovery (i.e. Veeam).
    • Expert knowledge of implementing security in a mixed-use environment.
    • Expert knowledge of Windows 10, Server 2012, 2016 & Server 2019.
    • Expert knowledge of virtual environments, specifically VMware.
  • Customer Service and Communication
    • Provide expert 3rd tier support to employees as needed.
    • Assist with procurement for new, IT related hardware and software.
    • Log all activity in our IT ticketing system.
  • Documentation and Compliance
    • Create and maintain documentation in our group wiki solution.
    • Follow all safety regulations.
Requirements
  • College diploma or university degree in the field of computer science and five (5) years equivalent work experience.
  • In lieu of a college diploma or university degree, 8-10 years equivalent work experience.
  • Expert knowledge of current network hardware, protocols, and standards, including TCP/IP, Fast Ethernet, RSP, VPNs, 802.1x, etc.
  • Outstanding customer service skills.
  • Ability to interact with all levels of staff including senior management.
  • Able to work independently AND as part of a global team.
  • Strong organizational and time management skills.
  • Strong attention to detail.


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