Audio Visual Support Specialist

4 weeks ago


Harpers Ferry, Iowa, United States Liona Enterprises Full time
Job Title: Audio Visual Support Technician

Job Summary: We are seeking a highly skilled Audio Visual Support Technician to join our team at Liona Enterprises.

Key Responsibilities:

* Enter classroom schedules into the digital system.
* Maintain digital signage content.
* Perform periodic and monthly checks on all AV equipment, campus digital signage systems, and digital classroom display systems that support ATC training and conference rooms.
* Provide AV Helpdesk service from 8:00AM to 5:00PM Monday through Friday with guaranteed 1-hour return call response time during business hours.
* Process Trouble Tickets via email and using customer provided system.
* Work to primarily resolve all issues to the furthest extent possible.
* Provide repair and warranty fulfillment of AV/VTC equipment.
* Coordination of break-fix repair within the terms of manufacturer's warranty.
* Provide user training via phone or VTC.
* Monitor projector usage hours and replace all lamps and filters.
* Maintain operational integrity of digital display and classroom digital signage.
* Provide monthly activity/status reports.
* Perform annual inventory updates.
* Create and maintain AV spreadsheets, charts, tech trackers, and SOPs as needed.
* Provide scheduling services for digital classroom equipment and display system.
* Assist with event planning.
* Maintain supplies and order necessary items when needed.
* Assist Contracting Officer Representative and Contract Management and Procurement.
* Format and upload the dining facility menu to the Campus Digital Display System as needed.

Requirements:

* Minimum Three (3) years of relevant experience.
* Understanding of AV technologies to include control systems, switching, DSP, and LCD displays/projectors.
* Strong verbal and written communication skills.
* Strong interpersonal skills
* Ability to work in a team environment.
* Excellent problem-solving and critical-thinking skills.
* Advanced computer skills and software knowledge to include MS Office (Excel, Word, PowerPoint, Outlook) and other company software.
* Able to lift up to 75 pounds, climb a ladder and work from heights, work in the elements.

About Liona Enterprises:

Liona Enterprises is a dynamic and innovative company that values teamwork and collaboration. We are committed to providing our employees with a supportive and inclusive work environment.

How to Apply:

If you are a motivated and experienced Audio Visual Support Technician looking for a new challenge, please submit your application to Liona Enterprises.
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