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Site Operations Manager

2 months ago

Denver, Colorado, United States Ace Hardware Full time

Compensation Overview:

$65K - $75K

Position Overview:

Job Title: Site Operations Manager

Work Schedule: Monday to Friday. On-site and field-based.

Key Responsibilities:

+ Supervise, mentor, and train field personnel to ensure exceptional customer service and maximize sales opportunities in the field.

+ Guarantee precise billing for services rendered, including labor hours, material costs, and management of job discounts.

+ Maintain a customer satisfaction rating of 4.9 stars, with evaluations conducted on an individual basis.

+ Recruit, onboard, and integrate new team members into the field operations.

+ Oversee warranty and recall tasks while providing training to all field staff.

+ Ensure that ACE material purchases constitute at least 30% of total sales.

+ Exhibit outstanding verbal and written communication skills, including job updates, end-of-day reports, customer inquiries, and leading by example with a positive demeanor.

+ Deliver timely and accurate reports to management.

+ The Site Operations Manager is expected to have personal tools as outlined in the company handbook.

+ Actively participate in corporate initiatives and drive engagement.

Essential Qualifications:

+ Minimum of 5 years of multi-trade experience.

+ At least 5 years of experience in field sales.

+ Proven track record of delivering outstanding customer service.

+ Minimum of 5 years of experience in field management.

+ Ability to communicate clearly and effectively with customers, team members, and leadership; keeping all parties informed and fostering necessary collaborations.

+ Excellent written, verbal, and interpersonal communication skills.

+ Capable of multitasking, managing time efficiently, resolving conflicts, making decisions, and solving problems.

+ Foster a fun and productive work environment.

+ Proficient in basic technology and applications; familiarity with Service Titan is a plus.

+ Must possess a valid driver's license and auto insurance.

+ Ability to pass a background check and drug screening.

Physical Demands:

+ Ability to stand, walk, and climb ladders and stairs (up to 15 ft.).

+ Must be able to lift at least 50 lbs. without assistance.

+ Capability to balance, stoop, kneel, crouch, and/or crawl.

+ Adequate vision to see and focus on close, distant, and peripheral objects with normal depth perception.

+ Work assignments may be performed with or without reasonable accommodation for known disabilities.

Benefits:

Ace Hardware Home Services is dedicated to providing a supportive culture and competitive benefits that address essential needs and perks, which continue to evolve and improve over time, including:

+ 401(k) retirement savings plan with matching contributions (upon meeting eligibility criteria).

+ Comprehensive health benefits (medical, dental, vision, company-paid short-term and long-term disability, and life insurance) for employees and their dependents.

+ Paid time off and holidays (depending on role and hire month).

+ Investment in employee development through classes, facilitator-led courses, and a generous tuition assistance program, along with a performance management approach that exceeds the standard annual review.

Why Join Our Team?

We embody our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). These values reflect our commitment to our company, our employees, and the Ace brand.

In addition to fostering a positive culture, we offer competitive benefits that address essential needs and perks, which continue to evolve and improve over time, including:

+ Incentive/Commission/Bonus opportunities (based on role/grade level).

+ 401(k) retirement savings plan with matching contributions, effective from your first day.

+ Comprehensive health coverage (medical, dental, vision, company-paid short-term and long-term disability, and life insurance) for you and your dependents.

+ Discounts on warehouse merchandise.

+ Opportunities for career growth across various channels (Plumbing, Heating, Cooling, Electrical, Customer Service, and more). Your career at Ace is more than just a job; it’s a chance to be part of something meaningful, helping locally-owned businesses thrive and positively impacting their communities.

+ Ace invests in every employee, focusing on development and coaching through classes, facilitator-led courses, and a performance management approach that goes beyond the typical annual review.

+ Robust Employee Assistance Program, providing professional support for personal, legal, financial, work, childcare, and elder care needs.

About Ace Hardware Home Services:

Ace Hardware Home Services is a trusted provider of home maintenance services, backed by Ace Hardware, offering a comprehensive range of residential repair services, including plumbing, heating, cooling, electrical, handyman, and painting.

Ace Hardware has been serving communities across America for nearly a century, recognizing the need for a reliable service provider for home repairs and launching Ace Hardware Home Services (AHHS). Our mission is to deliver the same level of helpful service, convenience, and quality that customers expect from Ace Hardware.

Equal Opportunity Employer:

Ace Handyman Services is committed to promoting equal employment opportunities, recognizing the importance of diversity and leveraging the skills and talents of all individuals for mutual benefit.

Disclaimer:

The pay range for this position starts as listed in the job posting but may be higher based on education and experience. Compensation decisions are based on the specific facts and circumstances of each opening, including education, training, experience, work location, required travel, and external market conditions.

This position description is intended to cover the basic/general essential job functions and may be subject to change according to business necessity.