Site Operations Manager

3 weeks ago


Denver, Colorado, United States Ricoh Americas Corporation Full time
Job Summary

We are seeking a highly skilled Site Operations Manager to oversee the daily operations of a small to medium-sized site. As a key member of our team, you will be responsible for managing a small team of direct reports and ensuring the smooth operation of the site.

Key Responsibilities
  • Manage daily operations of a small to medium-sized site
  • Lead a small team of direct reports and provide guidance and support as needed
  • Prioritize multiple and competing priorities to ensure efficient site operations
  • Communicate team vision and priorities to create a positive work culture
  • Manage total production labor percentages to achieve established goals
  • Improve quality of operations by implementing effective management of RICOH Service Excellence tools
  • Ensure achievement of Service Level Agreements by working with customers to improve business processes
  • Create and maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys
  • Ensure the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance
  • Properly staff the location by matching employee skills and equipment with production demands
  • Motivate employees and recognize their accomplishments in a timely manner
  • Clearly communicate job expectations and consequences to direct reports
  • Evaluate team member performance and provide career development and training opportunities
Requirements
  • High school or GED required
  • 3-5 years of work experience in a related field (B2B and/or technical)
  • Previous 2 years of managerial work experience strongly preferred
  • Previous 3-5 years Customer facing work experience required
  • Demonstrated high level knowledge and understanding of technology
  • Off 360 proficient user
About Ricoh Americas Corporation

Ricoh Americas Corporation is a leading provider of digital services and solutions. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.



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