Parts Counter Specialist
3 weeks ago
Pallotta Ford is seeking a highly motivated and detail-oriented Parts Counterperson to join our team. As a key member of our parts department, you will be responsible for providing exceptional customer service and ensuring the timely and accurate delivery of parts to our customers.
Key Responsibilities- Assist walk-in customers from independent repair facilities, government and municipal facilities, and fleet companies to understand their needs and provide solutions in a professional and accurate manner.
- Utilize electronic parts catalogs and internet-based applications to meet customer needs.
- Cultivate quality relationships with our current customer base while developing and creating new business opportunities with potential clients.
- Communicate effectively and efficiently with staff and customers regarding customer parts status.
- Review body shop estimates to verify the accuracy of parts ordered and pricing.
- Provide high-level service to both internal and external customers.
- Pull and fill orders from stock, maintaining weekly bin checks to ensure accuracy.
- Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders as necessary.
- Ensure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization.
- Ability to work scheduled 8am-5:30pm M-F and some Saturdays.
- Willingness to submit to a drug screen and background check.
- Strong communication skills.
- Basic computer skills.
- Prompt and courteous demeanor.
- Positive and hardworking personality.
- Valid driver's license and clean driving record.
- High school diploma or equivalent.
- Previous parts automotive experience.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift at least 25 lbs.
- Ability to bend at the waist to pick up inventory.
Pallotta Ford is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.
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