Customer Support Specialist
5 days ago
At PRC-Saltillo, our mission is to empower individuals with communication disabilities to express themselves effectively. We achieve this through our innovative communication devices and software, which provide a voice to those who need it most.
Job SummaryWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a key member of our Sales Department, you will be responsible for providing exceptional customer service, technical support, and administrative assistance to our clients and internal staff.
Key Responsibilities- Provide timely and efficient responses to customer inquiries via phone, email, and mail.
- Assist customers with account setup, subscription requests, and web account support.
- Process evaluation loan requests and complete data entry for sales-related programs.
- Train new department employees and consultants on company policies and procedures.
- Assist management with special projects and remain up-to-date on company policies, products, and services.
- High school diploma or equivalent required.
- Minimum two years of customer service experience required.
- Clerical/administrative experience preferred.
- Excellent organizational and communication skills.
- Ability to work independently and as part of a team.
As a Customer Support Specialist at PRC-Saltillo, you will have the opportunity to make a meaningful impact on the lives of our clients. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.
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