Customer Engagement Specialist
2 weeks ago
Resumen del Trabajo:
Estamos en búsqueda de un Especialista en Compromiso del Cliente que provenga de un entorno de servicio al cliente o atención al público, con el objetivo de aumentar la visibilidad de la marca, las ventas y la experiencia del cliente. Nuestro Especialista en Compromiso del Cliente será capaz de educar a los nuevos y existentes clientes sobre los productos y servicios de nuestros clientes, ampliando así nuestra base de clientes. El candidato ideal será extrovertido, carismático y disfrutará interactuando con los demás. Este rol proporcionará experiencia en productos para promover una experiencia positiva del cliente y asegurar que cada cliente se sienta satisfecho.
Responsabilidades del Especialista en Compromiso del Cliente:
- Interactuar con los clientes de manera diaria
- Construir y mantener relaciones con los gerentes
- Comprender a fondo los productos para informar a los clientes potenciales
- Registrar y comunicar con precisión toda la actividad al equipo
- Proporcionar retroalimentación sobre diversos factores relacionados con la investigación de mercado y las percepciones del cliente
- Comunicar frecuentemente con el equipo de marketing y otros miembros del equipo
- Realizar otras tareas relacionadas con el trabajo según sea necesario
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