Business Systems Analyst

4 days ago


New London, Connecticut, United States CyberTec Full time
About the Role

The Business Analyst will support cross-functional project teams in driving the end-to-end digital product lifecycle for features and products to improve the online experience of residents and businesses in the State of Connecticut.

Key Responsibilities
  • Perform detailed requirements analysis and create relevant product/project documentation
  • Support one or more teams in evaluating business processes and user needs
  • Develop and implement solutions to improve the overall online experience
  • Collaborate with stakeholders to ensure seamless adoption and effective utilization of digital grants platform
Requirements
  • Domain expertise in grant administration, including understanding of the entire grant administration process
  • Familiarity with grant evaluation, budgeting, and fund allocation
  • Knowledge of regulatory requirements, documentation, and reporting obligations associated with grants administration
  • At least 5 years of experience in business analysis or a related field
  • Experience with user-centered design, user research, and analytics
  • Knowledge of digital platforms, tools, and disciplines, including omni-channel service delivery, web content management, and customer relationship management
Preferred Skills & Qualifications
  • Bachelor's or master's degree in business or a related field
  • 5 years of business analysis or a related field
  • 2 years of user-centered design
  • 2 years of user research and analytics
  • 1 year of customer relationship management platforms
  • 1 year of web content management platforms
  • 1 year of cloud-based services and solutions


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