Store Operations Manager

4 weeks ago


Columbus, Ohio, United States True North Full time
Job Description

The Store Manager is responsible for the day-to-day store operations, ensuring a welcoming and friendly environment for guests. This includes hiring, training, and scheduling team members, as well as providing direction, setting goals, and giving feedback.

Key Responsibilities:

  • Ensure each guest receives outstanding service by greeting and thanking them, and ensuring all staff do the same.
  • Foster an environment of respect, teamwork, and guest service.
  • Actively recruit team members, including Cashiers, Shift Managers, and Assistant Store Managers, using the tools and training provided by True North.
  • Train and continue to develop team members, directing and monitoring training activities of store personnel.
  • Ensure compliance with all policies and procedures through consistent communication with team members, including daily information and monthly store meetings.
  • Evaluate and address employee performance issues.
  • Resolve guest complaints in a timely and professional manner.
  • Ensure all merchandise is in stock, properly displayed per plan-o-gram, and correctly priced at all times.
  • Review DVR system to monitor store activity and ensure transactions are taking place in the proper manner.
  • Respond quickly to all emergencies for the safety and security of guests and team members, and notify the appropriate individuals.
  • Ensure all store reports and paperwork are completed in a timely fashion.
  • Provide support and coverage to the store as needed, occasionally beyond regularly scheduled work times.

Essential Skills and Requirements:

  • Ability to effectively supervise, train, and motivate others.
  • Communicate clearly and professionally with team members and guests.
  • React calmly in the event of an emergency situation.
  • Read, count, and write to accurately manage store operations.
  • Take responsibility for transport of bank deposit.
  • Work in cold conditions for long periods of time while stocking and cleaning the cooler.
  • Move or handle merchandise throughout the store, generally weighing 25 pounds; occasionally lift up to 50 pounds.
  • Stand for extended periods of time, up to 8 hours.
  • Ability to work flexible schedule, primarily opposite of the Assistant Store Manager, which may include first, second, and occasionally third shift.

Minimum Qualifications:

  • Must possess and maintain a valid Driver's License.
  • Must have a High School Diploma or equivalent.
  • Must possess and maintain a vehicle (in order to complete banking).
  • Previous experience supervising others is preferred.
  • Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days a week by being on duty or on call.


  • Columbus, Ohio, United States Hibbett Sports Full time

    Job Title: Store Operations ManagerAt Hibbett Sports, we are seeking a highly motivated and organized Store Operations Manager to join our team. As a key member of our store management team, you will be responsible for assisting the Store Manager in controlling the assets of Hibbett Sports, consulting with the Store Manager in establishing action plans to...


  • Columbus, Ohio, United States Tropical Smoothie Cafe Full time

    Main Responsibilities of a Shift LeaderWe are seeking a highly skilled and experienced Shift Leader to join our team at Tropical Smoothie Cafe. As a Shift Leader, you will be responsible for the overall supervision of store operations, ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.Key...


  • Columbus, Ohio, United States CEFCO Full time

    CEFCO Store Manager RoleCEFCO is seeking a highly skilled Store Manager to lead our retail store operations. As a Store Manager, you will be responsible for the day-to-day management of the store, including profit and loss management, inventory control, and employee supervision.Key Responsibilities:Manage store profits, controllable expenses, and...


  • Columbus, Ohio, United States PVH Corp. Full time

    Job SummaryAs a Store Operations Manager at PVH Corp., you will be responsible for overseeing the overall performance of the store and assisting Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages.Key Responsibilities Generate sales and profit, minimize...


  • Columbus, Ohio, United States True North Full time

    The Store Manager at True North is a key leader responsible for the day-to-day operations of the store. This includes supervising and training team members, ensuring proper staffing levels, and managing inventory. The ideal candidate will be a strong communicator, problem solver, and guest service focused individual who can foster a positive and respectful...


  • Columbus, Ohio, United States Walgreens Full time

    Job Summary:As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment. You will also be responsible for modeling and delivering a distinctive and delightful customer...


  • Columbus, Ohio, United States Bath & Body Works Full time

    Job SummaryWe are seeking a highly skilled Store Operations Manager to join our team at Bath & Body Works. As a key member of our operations team, you will be responsible for leading the day-to-day strategy and execution of our Buy Online, Pick Up in Store (BOPIS) program, store supplies, and offsite storage. You will work closely with cross-functional teams...


  • Columbus, Ohio, United States Hibbett Retail, Inc. Full time

    Job SummaryThe Assistant Store Operations Manager is responsible for assisting the Store Manager with overall operations and administrative duties. This includes being knowledgeable in each product area or department in our store, assisting in determining the methods and approaches necessary to accomplish the store's goals and initiatives, and upholding...


  • Columbus, Ohio, United States Walgreens Full time

    Job SummaryAs a Shift Lead at Walgreens, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a high level of productivity. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities•...


  • Columbus, Ohio, United States Burlington Full time

    Job Summary:As a Retail Front End Supervisor at Burlington, you will be responsible for supervising all store functions and associates while in the role of Manager on Duty. This role requires maximizing sales results through training, developing, and coaching direct reports. Additionally, you will promote safety for both customers and associates by adhering...


  • Columbus, Ohio, United States Dollar General Full time

    Store Manager Role at Dollar GeneralWe are seeking a motivated and experienced Store Manager to join our team at Dollar General. This role offers an excellent opportunity for a driven individual to take on new challenges, develop their skills, and grow within the company.About UsDollar General Corporation is a leading retailer with over 80 years of...

  • Store Manager

    4 weeks ago


    Columbus, Ohio, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Manager to join our team at Domino's Franchise. As a Store Manager, you will be responsible for overseeing all aspects of the store, including sales, operations, and customer service.Key Responsibilities:Lead and manage a team of employees to achieve sales and customer service goalsOversee...

  • Store Manager

    4 weeks ago


    Columbus, Ohio, United States Domino's Franchise Full time

    We are seeking a highly motivated and experienced Store Manager to join our team at Domino's Franchise. As a Store Manager, you will be responsible for overseeing all aspects of the store, including sales, operations, and team management.Key Responsibilities:Lead a team of delivery drivers, customer service representatives, and kitchen staffManage store...


  • Columbus, Ohio, United States Burlington Full time

    Key Responsibilities:As a Retail Front End Supervisor at Burlington, you will be responsible for supervising all store functions and associates while in the role of Manager on Duty. Your goal will be to maximize sales results through training, developing, and coaching direct reports. Additionally, you will promote safety for both customers and associates by...


  • Columbus, Ohio, United States Premium Velocity Auto LLC Full time

    The Store Operations Director is responsible for directing and managing the overall daily operations and success of one retail/automotive service store. The Director adheres to company guidelines and goals to obtain optimum efficiency, professionally develop their staff, and maximize profit by performing the duties listed below.Key Responsibilities:Open...


  • Columbus, Ohio, United States Rack Room Shoes Full time

    Job Summary: We are seeking an experienced Assistant Manager to join our team at Rack Room Shoes. As an Assistant Manager, you will assist the Store Manager in managing all day-to-day store operations, ensuring compliance with company policies and procedures. You will provide leadership, guidance, and training to store staff and assume total responsibility...

  • Shift Leader

    3 weeks ago


    Columbus, Ohio, United States Coffee and Bagel Brands Full time

    About This Role:As a Shift Leader at Caribou Coffee, you will be responsible for leading store operations and ensuring that our customers receive an exceptional experience. This includes managing team members, maintaining store cleanliness, and overseeing inventory management.Key Responsibilities:Manage store operations, including team member scheduling,...


  • Columbus, Ohio, United States True North Full time

    Job DescriptionThe ideal candidate for this lease store operations director position will have a strong background in store operations, including hiring, training, and scheduling team members. As a leader of the team, this individual will be responsible for giving direction, setting goals, and providing feedback. A True North Lease Store Operations Director...

  • Optical Store Manager

    4 weeks ago


    Columbus, Ohio, United States National Vision Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to oversee the daily operations of our optical stores. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our stores.Key ResponsibilitiesOversee the daily operations of our...


  • Columbus, Ohio, United States LORIS GIFTS INC Full time

    Job OverviewLori's Gifts Inc. is seeking a highly skilled Assistant Store Manager to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing store operations, and driving sales growth.Key Responsibilities:Provide outstanding customer service and ensure a positive guest experience.Manage...