Senior IT Support Specialist
7 days ago
Job Summary:
We are seeking a skilled Senior IT Support Specialist to join our team in Los Angeles. As a key member of our technical staff, you will provide top-notch support for software, hardware, and networking issues for desktops and laptops.
About the Role:
- You will install, maintain, and repair PCs and associated software, peripherals, and networking equipment.
- You will provide follow-up on problems or escalations, maintaining a high degree of professionalism in your actions, demeanor, and dress.
- You will ensure customer satisfaction throughout the service delivery transaction.
- You will meet client-specific Service Level Agreements and update incident and request tickets accordingly within our ticketing system.
- You will have experience with Windows 10/11 and Mac OS X 12.6 or later.
Key Responsibilities:
- Install, configure, and troubleshoot desktops, laptops, and mobile devices.
- Maintain and upgrade computer systems, software, and peripherals.
- Provide excellent customer service and support via phone, email, and in-person.
- Collaborate with colleagues to resolve complex technical issues.
- Stay up-to-date with industry trends and emerging technologies.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in IT support, preferably in a professional services environment.
- Excellent knowledge of Windows 10/11, Mac OS X, and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
What We Offer:
- A competitive salary range of $55,000 - $70,000 per year, depending on experience.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a talented team of professionals.
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