Senior IT Support Specialist

7 days ago


Los Angeles, California, United States Indotronix International Corporation Full time

Job Summary:

We are seeking a skilled Senior IT Support Specialist to join our team in Los Angeles. As a key member of our technical staff, you will provide top-notch support for software, hardware, and networking issues for desktops and laptops.

About the Role:

  • You will install, maintain, and repair PCs and associated software, peripherals, and networking equipment.
  • You will provide follow-up on problems or escalations, maintaining a high degree of professionalism in your actions, demeanor, and dress.
  • You will ensure customer satisfaction throughout the service delivery transaction.
  • You will meet client-specific Service Level Agreements and update incident and request tickets accordingly within our ticketing system.
  • You will have experience with Windows 10/11 and Mac OS X 12.6 or later.

Key Responsibilities:

  • Install, configure, and troubleshoot desktops, laptops, and mobile devices.
  • Maintain and upgrade computer systems, software, and peripherals.
  • Provide excellent customer service and support via phone, email, and in-person.
  • Collaborate with colleagues to resolve complex technical issues.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in IT support, preferably in a professional services environment.
  • Excellent knowledge of Windows 10/11, Mac OS X, and Microsoft Office Suite.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary range of $55,000 - $70,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.


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