Help Desk Specialist
3 days ago
Insight Global is seeking a skilled Help Desk Specialist to provide exceptional onsite support for a client. In this role, you will be responsible for delivering top-notch customer service to approximately 15 in-office users and 30-60 remote users. Your duties will include endpoint support and lifecycle management tasks such as troubleshooting, imaging, patching, decommissioning, and software updates. The ideal candidate will possess a strong work ethic and excellent communication skills.
Key Responsibilities- Provide technical support for hardware and software issues
- Perform troubleshooting and repair tasks
- Manage endpoint lifecycle, including imaging, patching, and decommissioning
- Collaborate with team members to resolve complex technical issues
- Document and track technical issues using a ticketing system
- 2+ years of experience in a help desk role
- Experience with handling tier 1 and 2 tickets in a Microsoft environment
- Hardware experience: troubleshooting, imaging, decommissioning, patching
- Software experience: transferring data, updating software, troubleshooting
- Experience utilizing a ticketing system
- Bachelor's degree in Information Technology or related field
Insight Global is an equal opportunity employer and welcomes applications from diverse candidates. If you need assistance or a reasonable accommodation during the application or recruiting process, please contact HR@insightglobal.com. For more information about our workforce privacy policy, please visit https://insightglobal.com/workforce-privacy-policy/.
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Help Desk Specialist
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Fairfield, Ohio, United States Insight Global Full timeHelp Desk Specialist Job DescriptionInsight Global is seeking a skilled Help Desk Specialist to provide exceptional onsite support for a client. As a Help Desk Specialist, you will be responsible for delivering outstanding customer service to approximately 15 in-office users and 30-60 remote users.Key Responsibilities:Provide technical support for endpoint...
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