Equipment Support Specialist

1 week ago

Fairfield, Ohio, United States Veritiv Operating Company Full time
Job Title: Equipment Support Specialist

Job Purpose: Our Equipment Support Specialist will ensure customer delivery commitments are met and are within forecast allocation. This role will also generate state-of-the-art equipment proposals for the Sales organization to grow sales with Veritiv equipment customers.

Key Responsibilities:
  • Process equipment orders from inception to completion, including product returns, credits, invoice exceptions, special orders, and follow-up with customers and vendors.
  • Receive and review vendor invoices for equipment, deduct from balance due, and approve for AP to pay.
  • Process direct purchase orders associated with direct sales orders, in conjunction with Procurement.
  • Create and manage quotes to customers via established policies and procedures with existing suppliers and products.
  • Coordinate equipment startup and installation with service center, implementation coordinators, and equipment specialists.
  • Respond to customer, sales representative, and local management questions pertaining to orders, product availability, pricing, and delivery, and resolve issues.
  • Manage and track all backorders using established reports and procedures.
  • Generate equipment proposals and maintain a shared proposals template database.
Additional Responsibilities & Qualifications:
  • Experience with creating and manipulating graphic content in Word or Adobe, Filemaker, and SalesForce.com, preferred.
  • Detail-oriented with strong math aptitude.
  • VOS or Oracle Cloud-based system experience, helpful.
  • Consistently exhibit high levels of motivation and sense of urgency, exceptional follow-up, and problem-solving skills.
  • Ability to prioritize, set, and consistently achieve goals.
  • Strong team player (peers, other functions, management).
Work Experience:
  • 1-3 years of related job experience.
  • Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
  • Ability to work quickly and efficiently.
  • Basic experience of simple office/operational systems.
  • Excellent verbal, written, people, and diplomacy skills are required.
  • Experience with Salesforce.com or other CRM is preferred.
  • Proficient with Microsoft Office Suite.
  • Strong customer service skills (friendly, courteous, and helpful).
Education:
  • Bachelor's Degree Preferred

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