Customer Service Representative

5 days ago


Lima, Ohio, United States First Federal Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Federal Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, processing daily transactions, and identifying opportunities to cross-sell our products and services.

Key Responsibilities
  • Customer Service: Meet the needs of customers by providing accurate, personable, prompt, and efficient processing of all transactions in accordance with our customer-first approach.
  • Product Knowledge: Provide exceptional service with knowledge of all retail products and services, including our Trusted Advisor strategy.
  • Transaction Processing: Process daily transactions, including cash handling, check deposits, and currency exchange, while maintaining a balanced drawer and adhering to our customer service performance parameters.
  • Problem-Solving: Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.
  • Cross-Selling: Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking, and First Insurance Group.
  • Compliance: Maintain and ensure compliance standards by complying with all bank policies and procedures, including federal regulations such as the Bank Secrecy Act, Community Reinvestment Act, and Gramm-Leach-Bliley Act.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Previous cash handling or customer service experience preferred.
  • Skills: Excellent interpersonal, communication, and organizational skills, with a professional appearance, dress, and behavior.
Work Environment

This job operates in a professional office environment, with a typical interior work environment that does not subject the employee to any hazardous or unpleasant elements.



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