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Patient Access Representative

2 months ago

Lima, Ohio, United States Ensemble Health Partners Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Key Responsibilities
  • Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks for all patients admitted for services.
  • Provide excellent customer service to patients, families, and healthcare providers, as measured by Press Ganey scores.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Adhere to policies and procedures, and provide compassionate and empathetic interactions with patients and families.
  • Meet point-of-service (POS) goals and objectives, and participate in quality auditing and reporting systems to ensure accurate and timely account resolution.
  • Pre-register patient accounts prior to visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information.
  • Explain and obtain signatures on general consent for treatment forms, and distribute patient education documents as needed.
  • Review eligibility responses in insurance verification systems and select applicable insurance plan codes, enter benefit data into systems to support POS and billing processes.
  • Screen medical necessity using Advanced Beneficiary Notice (ABN) software, and distribute ABNs as necessary.
Requirements
  • 1+ years of customer service experience.
  • High School Diploma/GED required.
  • Certified Revenue Cycle Representative (CRCR) certification required within 6 months of hire.
What We Offer
  • A comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
  • A culture that values collaboration, growth, and innovation.
  • Professional development opportunities, including certification and tuition reimbursement.
  • Quarterly and annual incentive programs for employees who exceed expectations.
About Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. We are committed to empowering our employees to thrive and make a meaningful impact in the healthcare industry.