Universal Banking Professional

1 day ago

Carol Stream, Illinois, United States Old Second Bancorp Inc Full time
Job Title: Universal Banker

At Old Second Bancorp Inc, we're committed to putting our customers first. As a Universal Banker, you'll play a vital role in delivering exceptional customer service and assisting customers with all their banking needs.

Job Summary

The Universal Banker is a highly visible and accessible position that requires strong communication and interpersonal skills. You'll be responsible for providing exceptional customer service, opening and closing accounts, performing account maintenance, and profiling customers for new sales and cross-sell opportunities.

Key Responsibilities
  • Meet sales and service goals by actively engaging in bank sales processes, including profiling, building strong customer relationships, and utilizing sales and customer service software.
  • Accurately open, close, and maintain customer accounts according to established policies and procedures.
  • Utilize strong knowledge of Old Second Bancorp Inc's products and services to advise new and existing customers of our comprehensive portfolio of banking options.
  • Maintain a high level of customer service to assist the branch in obtaining the highest customer service ratings.
  • Utilize cross-training as a Teller to fill in as needed behind the Teller line to handle basic transactions, including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures.
  • Maintain working knowledge of all internal and legislated compliance and regulations, including satisfactory completion of all annual training.
  • Responsible for Operational Accuracy and Compliance, including records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, and Beneficial Ownership.
  • Maintain flexibility in work schedule, including opening/closing branch as needed, and demonstrate willingness to fill in at other OSB locations as needed.
Requirements
  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service, and/or sales, office, etc.) or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.
Competencies
  • Demonstration of excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross-selling products/services.
  • Math and computer proficiency, with technical aptitude toward learning and utilizing bank software applications.
  • Basic understanding of banking, check processing, credits, and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work, follow-through on all tasks.
  • Knowledge and compliance with bank rules and regulations.
  • Multi-task and follow-through on all responsibilities.
Preferred Qualifications
  • Associate or bachelor's degree preferred.
  • Prior experience as a Teller or Personal Banker.
Compensation and Benefits

Base pay: $17.50 - $22.50/hour. Old Second Bancorp Inc is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills, and experience.

Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

Benefits: How We Support You - Old Second

Branch hours are Monday-Friday 8am-6pm and Saturday 8am-12pm. Professional work environment.

Joining the bank as a Teller provides an excellent opportunity to learn banking principles, products & services, risk management, and more. This is an excellent role allowing you exposure to advance your growth with a career in banking.

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