Senior Technical Assistant

3 days ago


Yonkers, New York, United States SUNY Westchester Community College Full time
Job Summary

The Senior Technical Assistant will provide on-site facilitation of learning and technical support for the ATTAIN lab. This role requires collaboration with EOC Administrators and UCAWD ATTAIN Statewide Coordinators to ensure effective execution of objectives set forth within the lab's Implementation Plan.

Key Responsibilities
  • Provide technical support and training to participants on software and courseware resources
  • Create and manage a monthly schedule for lab operations and training sessions
  • Submit monthly status reports and provide initial orientation for new participants
  • Respond to and log daily LMS requests and follow up with participants through program completion
  • Assist with Summer Institute and ATTAIN registration for new WEOC students
  • Identify and develop training pathways for individual participants based on available lab resources
  • Provide participant intervention and technical assistance at the learning stations, as needed
Requirements
  • High school diploma or equivalency and three years of experience in the area of specialty
  • Proficiency in Microsoft Office applications and Microsoft certifications
  • Strong communication, written, organizational, and presentation skills
  • Ability to work independently
Preferred Qualifications
  • Bachelor's degree in education or related discipline
  • Two or more years' experience working with the adult population (training, advising, and/or mentoring)
  • Experience with computer software applications in reading, writing, and math
  • Ability to promote professional and ethical behavior and experience working with underserved/underprepared populations
Benefits

The starting salary is $53,532, with additional compensation with seniority steps maximizing at a salary of $65,598. This position is fully grant-funded and offers comprehensive health coverage, a choice of defined benefit or defined contribution pension plan, generous leave benefits, and access to tax-sheltered annuities and a deferred compensation plan.



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