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Real Estate Sales Consultant

2 months ago

Michigan, United States Zillow Group, Inc. Full time

About the Team

At Zillow Group, we understand that selling a home can be a complex journey filled with uncertainties. Our Seller Consultant team is dedicated to transforming this experience. We engage with sellers to enhance their journey, customizing our strategies to align with their unique situations. Our mission is to provide an exceptional consumer experience while leveraging our expertise to assist every client in embarking on their next chapter. We play a pivotal role in the B2C strategy of integrating services across the Zillow platform, simplifying the home-selling process for our customers.

About the Role

Are you a dynamic team player with outstanding organizational and interpersonal abilities? Are you driven to consistently meet and surpass monthly objectives while delivering exceptional service? The Seller Consultant is a sociable professional who significantly contributes to reshaping how consumers interact with Zillow's offerings and real estate experts. You will thrive in our vibrant environment and are expected to embody Zillow Group's Core Values. If you are eager to work diligently, learn, and embrace challenges for personal growth, we look forward to connecting with you.

This position is categorized as Remote. Remote employees do not have a fixed corporate office and work from a location of their choice, which must be disclosed to the Company. U.S. employees may reside in any of the 50 states, with certain exceptions. In specific states, the standard base pay range for this role is $37.50 per hour. This pay range is applicable to select states and may differ in other locations. Alongside a competitive base salary, this role is also eligible for equity awards based on experience, performance, and location, with actual amounts varying accordingly.

Who You Are

  • Thrives in a collaborative environment, eager to share insights that foster team growth and success.
  • Internally driven to achieve results, with a commitment to continuous improvement.
  • Believes in the importance of building strong relationships with customers and colleagues for long-term success.
  • Passionate about delivering an exceptional experience for customers, recognizing and addressing barriers.
  • Values process consistency and adheres to standard operating procedures to enhance customer experience.

Responsibilities

  • Manage inbound and outbound communications for customers interested in selling and potentially purchasing homes.
  • Engage directly with sellers to understand their needs and propose solutions utilizing Zillow's services.
  • Assist customers in overcoming challenges through exceptional communication, ensuring a consultative experience.
  • Connect customers with appropriate Zillow products (such as local Premier Agent partners or cash offers) by understanding real estate dynamics and committing to a top-tier consumer experience.
  • Deliver an extraordinary customer experience, fostering relationships that create optimal conditions for transactions.
  • Promote accountability through proactive engagement with personal and team results, participating actively in discussions and initiatives.
  • Ensure adherence to real estate norms, policies, and regulations at the highest level.
  • Possess a solid understanding of the real estate sector to accurately identify customer priorities and guide them to suitable offerings.
  • Demonstrate agility in navigating ambiguity and adapting to business changes.

Qualifications

  • Active real estate license(s) and/or willingness to obtain licensing in multiple states (up to five).
  • 1-2 years of experience in a customer-facing role.
  • 1+ years of experience in sales or demand generation.
  • Comfortable conducting engaging and authentic sales calls, skilled in discovery and objection handling.
  • Able to convey recommendations to sellers that align with their needs while establishing trust in Zillow's offerings.
  • Excellent communication skills, with the ability to listen actively and utilize objections as opportunities for further inquiry.
  • Integrity in interacting with third-party stakeholder information and processes.
  • Quick and adaptable learner.
  • Strong problem-solving skills with a keen ability to identify opportunities that lead to customer success.
  • Willingness to work flexible hours, including early mornings, late nights, weekends, and holidays.

Get to Know Us

Zillow is redefining real estate to make homeownership a reality for more individuals.

As the most-visited real estate website in the U.S., Zillow and its affiliates assist movers in finding and securing their homes through innovative digital solutions, top-tier partners, and streamlined buying, selling, financing, and renting experiences. Millions visit Zillow Group sites monthly to initiate their home search, relying on us to simplify their journey. The work we do is vital in helping people find homes, and regardless of your role, you will contribute significantly to making homeownership attainable for many.

Our commitment to enhancing the real estate transaction process is supported by a culture of innovation, a dedication to redefining the employee experience, and a strong commitment to Equity and Belonging. Our benefits encompass comprehensive medical, dental, vision, life, and disability coverage, alongside parental leave, family benefits, retirement contributions, and paid time off. We are also setting benchmarks for future work experiences, ensuring our employees are empowered to excel in their roles while maintaining a balanced and fulfilling life.