Household Goods Coordinator
3 weeks ago
Job Summary
Nippon Express is seeking a skilled Household Goods Coordinator to join our team. As a key member of our logistics team, you will be responsible for coordinating residential and organizational moves, ensuring seamless execution and exceptional customer service.
Key Responsibilities
- Communicate effectively with customers to prepare necessary documents for moves.
- Interact closely with moving teams to ensure proper packing, removal, and loading of customer goods.
- Coordinate with moving teams to ensure timely and efficient moves.
- Establish and maintain professional relationships with customers and moving teams.
- Perform general business support functions as assigned.
Technical Requirements
- Maintain good working relationships with customers on-site.
- Establish and maintain professional relationships with drivers.
- Drive company vehicles safely.
- Ensure all documentation is properly completed.
- Translate Japanese/English.
Behavioral Descriptors
- Good teamwork skills and inclination.
- Ability to clearly communicate with multilingual staff.
- Strong basic social skills for customer interface.
Qualifications
- Bilingual English/Japanese; ability to read, write, and speak English and Japanese.
- Computer skills, including data entry and Microsoft Office.
- Ability to clearly communicate directions to drivers and moving teams.
- Ability to work overtime to meet customer needs.
- Strong customer service skills.
- At least 1 year of experience in customer service.
Work Environment
This position is predominantly sedentary office work, involving sitting, typing, filing, and conversing on the phone.
Nippon Express offers a generous Employee Benefits Package, including medical, dental, and vision insurance, 401(k) with company match, flexible spending accounts, and more.
Nippon Express USA provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type.
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