Customer Service Representative

2 weeks ago

East Providence, Rhode Island, United States TD Bank Group Full time
At TD Bank Group, we're committed to delivering legendary customer experiences. As a Teller I, you'll play a key role in this effort, processing everyday banking transactions with accuracy and efficiency while educating customers on TD's products and services or referring them to a partner for specialized solutions. Your primary focus will be on executing TD's Brand promise to customers, consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store. This involves performing customer transactions, including deposits, withdrawals, loan, and safe deposit box payments efficiently. You'll also process cash transactions such as cashing checks, verifying currency, balancing cash drawers, and night deposits with a high level of accuracy. If you're a detail-oriented individual with excellent communication skills and the ability to work in a fast-paced environment, we encourage you to apply for this role.

Responsibilities:
• Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
• Perform customer transactions including deposits, withdrawals, loan, and safe deposit box payments efficiently
• Process cash transactions such as cashing checks, verifying currency, balancing cash drawers, and night deposits with a high level of accuracy
• Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs
• Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
• Make sound decisions and provide timely problem resolution, escalating more difficult issues to management
• Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Verify customers' identities by following customer authentication policies & procedures
• Balance cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
• Adhere to safe deposit box procedures/operations and guidelines
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Understand the importance of and follows dual control
• Follows all security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address and prevent fraud
• Expected to complete all required in-classroom training and on-line training by established due dates

Requirements:
• High school diploma or GED
• 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated Customer Service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

Benefits:
At TD Bank Group, we offer a competitive salary, with an estimated annual salary of $40,000. In addition, we provide a comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition opportunities. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Join our team and take the first step in your career journey with us.

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