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Help Desk Support Specialist

2 months ago

Richmond, Virginia, United States VRK IT Vision Inc Full time
Job Title: Help Desk Support Specialist

At VRK IT Vision Inc, we are seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be the first point of contact for providing technical support to all areas within our organization.

Key Responsibilities:

  • Provide technical support to staff and faculty via telephone, walk-in, and email.
  • Accurately document request history and work in the Help Desk Ticketing System.
  • Installation, configuration, and maintenance of desktop and laptop computer hardware and software.
  • Triage and route advanced technical requests to appropriate personnel.
  • Maintain strong working relationships with IT professionals in areas such as network services, software systems, and application development.
  • Provide timely resolution of issues or escalate when necessary to ensure user satisfaction.

Required Skills:

Skill

Required/Desired

Experience

Ability to diagnose and resolve technical issues efficiently

Required

3+ Years

Ability to explain technical concepts in simple terms to non-technical users

Required

3+ Years

Strong focus on customer service and dealing with frustrated users

Required

3+ Years

Hands-on experience in a help desk or technical support role

Required

3+ Years

Experience with ticketing systems such as ServiceNow

Required

3+ Years

Ability to prioritize tasks, manage time, and maintain detailed records

Required

3+ Years

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint)

Required

3+ Years

Experience with multiple operating systems (Windows, macOS, Linux)

Required

3+ Years

Understanding of network fundamentals (TCP/IP, DNS, DHCP)

Required

3+ Years

Working Conditions:

  • On-Site Requirement: This role requires 4 days per week of on-site work. Remote work will be limited.
  • Parking: Parking is not provided for contractors.
  • Hours: Standard 40-hour work week during regular business hours.