Mailroom Support Agent

3 weeks ago


Fort Wayne, Indiana, United States Experian Full time

About Experian

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market using our unique combination of data, analytics, and software.

We operate across various markets, including financial services, healthcare, automotive, agribusiness, insurance, and more. Our team of 22,500 people across 32 countries is dedicated to unlocking the power of data.

Job Summary

The Mailroom Support Agent plays a critical role in processing specialty mail and detecting fraudulent activity. This position requires attention to detail, strong organizational skills, and the ability to work independently.

Responsibilities

  • Process specialty correspondence by opening and scanning department mail
  • Code mail by correspondence type and route to the appropriate department
  • Screen mail to detect fraudulent activity
  • Navigate the scanning system and applications, performing limited maintenance as needed
  • Ability to lift and carry bins of mail weighing up to 25-30 pounds

Requirements

  • High School Diploma or equivalent experience
  • At least 6 months of customer service experience
  • Ability to work an 8-hour shift between 1:30 pm - 10:00 pm CST Monday - Friday, with flexibility to work overtime
  • Pass a criminal background check, employment verification, education verification, credit check, and a drug screen

Preferred Qualifications

  • Previous experience working in a mailroom environment
  • Experience in retail or warehouse environments, with skills in inventory management and package handling
  • Experience in logistics, shipping, or receiving roles, with relevant skills and procedures for efficient mail distribution
  • Experience with Microsoft Word and Excel, internet, email, and ability to operate office equipment

Benefits

  • Core benefits including full medical, dental, vision, and matching 401K
  • Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

About Our Culture

Experian's culture and people are important differentiators. We take our people agenda seriously, focusing on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning, with recognition from Great Place to Work, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age.



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