Regional Service Manager

6 days ago


IL United States Resolute Industrial, LLC Full time
Job Title: Regional Service Manager

Resolute Industrial, LLC is seeking a highly skilled Regional Service Manager to oversee the operations of our smaller branch rental offices within their assigned region. This role will provide leadership throughout the region by pushing consistency in our business processes down to the branch offices in their region of responsibility.

Key Responsibilities:
  • Work with branch service leadership to manage service processes within the branch, coaching and supporting branch personnel to ensure positive employee relations, growth opportunities, and annual performance evaluations.
  • Manage branch operations and small Heat/AC service operations procedures and audits of those procedures to drive consistency in the branch operation processes at the branch level.
  • Confirm that business is being conducted in alignment with core values, ensuring safety standards are being met in all branches, evaluating tool needs and safety PPE for each location.
  • Communicate Service Group goals, provide resources and direction, and ensure goals are met. Visit assigned branches at least monthly.
  • Implement service procedures and audits of those procedures to drive consistency in the service operation processes at the branch level and other service regions.
  • Manage assets through branch service leadership to ensure equipment is in compliance with our standards for appearance, marking, and readiness for deployment to customer sites.
  • Establish training initiatives for branches to include equipment operation, troubleshooting, and preventative maintenance, along with safety training and procedure training.
  • Ensure branch service operations are meeting expectations and utilize a voice of the customer approach to get feedback from internal customers as well as external customers.
Requirements:
  • 3 years' experience in HVAC rental industry or similar experience, preferably as a service manager.
  • This position requires after hours support because of the nature of our rental business. Candidate must understand and accept the responsibility to be on call for after hour support to his branches and their customers.
  • Associates degree from an accredited vocational college preferred.
  • Minimum 1 year of supervisory experience.
  • Knowledge and use of Microsoft computer products or other comparable systems required, and experience with an MRP or Rental software package desired.
  • Must be a proven self-starter and able to work without supervision.
  • Must be willing to travel up to 40% of the time.


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