Store Operations Manager

2 days ago

Schenectady, New York, United States GNC Full time
Job Title: Store Manager in TrainingJob Summary:

We are seeking a highly motivated and detail-oriented Store Manager in Training to join our team at GNC. As a Store Manager in Training, you will be responsible for learning the overall operations of a retail store under the direction of a Store Manager/Head Coach or District Manager. You will gain knowledge and competency in financial processes required to manage a retail store and be available to take SM responsibilities within a local market (30 miles/30 minutes) if/when offered.

Key Responsibilities:
  • Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meet or exceed all corporate set goals, expectations, and key performance indicators.
  • Drive GNC's loyalty programs and incentives for successful engagement of customers.
  • Monitor best sellers, identify product demand, and update SM regarding trends.
  • Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Read all merchandising bulletins to understand product assortment and answer product questions based on Company-approved information.
  • Supervise and lead store team under SM guidance; communicate sales targets and drive team performance; provide feedback and support succession planning of high performers by communicating team performance to SM.
  • Review all training resources and complete assigned modules to understand product assortment and answer product questions based on Company-approved information.
  • Ensure company assets are protected and not exposed to risks and conflicts of interest.
  • Partner with SM to handle escalated customer service issues; support SM in monitoring store's Loss Prevention activities and escalate concerns.
  • Keep store clean and uncluttered.
  • Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.
Requirements:
  • Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, and reasoning).
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence subordinates, peers, and senior management.
  • Self-motivated with critical attention to detail, deadlines, high sense of urgency, and reporting.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
  • Ability to work overtime as necessary.
  • Must be available to work evenings, weekends, and holidays.
  • Must have current driver's license.
Benefits:
  • Access to GNC Health Program (virtual health services).
  • Competitive rate of pay.
  • Employee discount.
  • This position is eligible to participate in the Store Commission Program and Operational Incentive Plan.

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