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Customer Service Representative

1 month ago


New Albany, Mississippi, United States ZMC Hotels Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Guest Services Associate. This role is perfect for someone who enjoys working in a fast-paced environment and providing exceptional service to our guests.

Responsibilities:

  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
  • Address all guest concerns and ensure follow-up is complete.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures, and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

  • Highly organized.
  • Must possess a thorough knowledge of guest service and satisfaction.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.

Benefits:

  • Medical, dental, and vision options for full-time employees.
  • Paid time off and 401(k) for full-time employees.
  • All employees get discounts on hotels across the country.
  • Regular opportunities for bonuses.
  • $250 referral bonus for you and a referred associate.
  • DailyPay: access to your already earned wages before payday.
  • Opportunities for upward mobility and growth within the company.

Compensation: $11.00 per hour

ZMC Hotels is a dynamic hotel management company with over forty years in the industry and a growing portfolio of diverse and thriving properties across 17 states. We are committed to finding and developing creative, enthusiastic leaders and employees who share our passion for hospitality and for optimizing the guest experience.