Night Auditor

2 months ago

Portland, Oregon, United States AccorHotel Full time
Job Description

Overview:

We are seeking a skilled Night Auditor to join our team at AccorHotel. As a Night Auditor, you will play a crucial role in ensuring a seamless guest experience during their stay. Your primary responsibility will be to oversee the nightly operations of our hotel, providing exceptional service and maintaining accurate records.

Key Responsibilities:

  • Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
  • Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
  • Respond to guest inquiries, requests, and concerns promptly and professionally
  • Handle cash transactions, credit card processing, and maintain a balanced cash drawer
  • Ensure accuracy in guest billing and resolve any discrepancies
  • Collaborate with various departments to address guest needs and ensure satisfaction
  • Monitor security cameras and report any suspicious activities
  • Maintain cleanliness and organization at the front desk area
  • Perform any additional tasks as required during the night shift

Requirements:

  • Previous experience in hotel management or guest services is advantageous
  • Strong understanding of hospitality operations and guest relations
  • Ability to communicate effectively with guests from diverse backgrounds
  • Proficiency in using phone systems and handling calls with professionalism
  • Bilingual or multilingual skills are a plus
  • Exceptional customer service skills with a focus on problem-solving
  • Attention to detail and accuracy in handling financial transactions and reports
  • Flexible availability to work night shifts, weekends, and holidays as needed

What We Offer:

  • Becoming part of a team that's passionate about creating great hospitality experiences
  • Competitive wages
  • 5 Paid Days Off per Year after 90 days, mental health benefits, retirement packages, and rewards for going the extra mile and living our values
  • Excellent discounts across the global AccorHotel family for you and your nearest and dearest
  • Plenty of opportunity to progress and change it up as part of a global family of brands
  • Training to get you settled into your role, learning opportunities to broaden your skillset, and development that helps you think, make, and thrive at work
  • Food on us during your shift
  • Enjoy a free night at AccorHotel when you first start with us
  • Training to get you settled into your role with ongoing development that helps you think, make, and thrive to set you up for success at work
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate, and make a positive impact
  • Regular team get-togethers, from our High Fives to our (pretty special) team parties - we know how to have a good time
  • The chance to challenge the norm and work in an environment that is both creative and rewarding
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene
  • Excellent discounts across AccorHotel and the global AccorHotel family

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