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Night Auditor

2 months ago

Portland, Oregon, United States Resolute Road Hospitality Full time
Job Title: Night Auditor

Job Summary:

We are seeking a highly organized and detail-oriented Night Auditor to join our team at Resolute Road Hospitality. As a Night Auditor, you will be responsible for maintaining the accuracy of hotel operations and reconciling all revenues from the previous day. This is a unique opportunity to work in a fast-paced environment and make a significant impact on the success of our hotel.

Key Responsibilities:

  • Reconcile and complete all daily Front Desk Agents' work, ensuring that any issues from the day are corrected before processing the audit.
  • Run all night audit functions consistent with closing out all daily transactions and preparing for the following day's operations.
  • Provide next day reports for the front office, housekeeping, sales, and GM as requested.
  • Promote the brand loyalty program and provide recognition and benefits to all present members.
  • Assure hotel is clean and in perfect condition and working order for the next day.
  • Act as the first point of contact for any overnight guest issues.
  • Begin breakfast preparations based on the menu for the day.
  • Anticipate guests' needs and respond timely, efficiently, appropriately, and in a friendly manner.
  • Process all retail transactions for the guests.
  • Issue key to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.
  • Maintain appropriate market inventory levels, restocking when necessary; prepare orders as needed.
  • Assure overall cleanliness of the front office area, lobby, and surrounding areas.
  • Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention.
  • Maintain professional image at all times through appearance and dress.
  • Follow Company policies and procedures.
  • Other duties as assigned by supervisor or management.

Requirements:

  • High school graduate or GED required, or equivalent combination of education and experience.
  • Previous hospitality experience, especially within the brand, preferred, but not required.
  • Ability to work independently and desire to participate as part of a team.
  • Possess proficient computer skills, including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
  • Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Possess high school graduate level mathematical aptitude, know standard cash handling procedures, and knowledge of computerized cash register systems.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Create sense of urgency in matters that will impact the success of the business.
  • Demonstrate genuine care for customers and employees.
  • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Possess complete knowledge of emergency procedures of the hotel.
  • Ability to observe and detect signs of emergency situations.
  • Able to work in fast-paced environment.
  • Able to prioritize, organize, and manage multiple tasks.

Working Conditions:

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Night Auditor will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job-specific training sessions and meetings. May require nights, weekends, and holidays.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Night Auditor is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.