Production Manager

3 weeks ago


Bloomington, Indiana, United States Floor Coverings International of Bloomington Full time

At Floor Coverings International of Bloomington, we are seeking a skilled Production Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the efficient and profitable production of our installations.

Key Responsibilities:

  • Meet with sales staff to discuss recent sales and review customer expectations and product orders.
  • Order products needed for jobs accurately and follow up on delivery.
  • Schedule jobs to meet customer and installer schedules.
  • Update customers on installation details and clarify work to be done.
  • Communicate job progress daily.
  • Discuss and obtain written permission for any changes in contracted work.
  • Confirm scope of work and compensation with installers prior to job start.
  • Deliver on expectations contracted in the sales process.
  • Walk customers through job at completion and collect final payment.
  • Manage jobs to hit profit objective.
  • Complete job costing reports within 24 hours of completing an installation.
  • Search for installers offering better experiences and rates.
  • Resolve conflicts and complaints immediately.
  • Keep show room and office organized and presentable.
  • Be available for Home Shows.
  • Attend training seminars as needed.

Qualifications:

  • Leadership skills to manage installers and handle conflict.
  • Able to work independently without supervision.
  • Able to maintain organization while working on multiple sites.
  • Able to problem solve productively.
  • Able to make reasonable decisions.
  • Portrays a professional image.

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