Quality Assurance Manager

1 day ago

Bloomington, Indiana, United States UGN Full time
Quality Supervisor Job Description

The Quality Supervisor plays a crucial role in ensuring the highest standards of quality in our products and services. This position is responsible for coordinating quality assurance activities, developing strong customer and supplier relationships, and providing direct support to issues related to company products.

Key Responsibilities:
  • Coordinate technical liaison services between management, production departments, sales department, and customer/suppliers to ensure seamless communication and collaboration.
  • Develop and implement quality assurance strategies to meet customer and supplier requirements.
  • Confer with production department managers to discuss new product or process technology, and to report on quality assurance activities.
  • Direct investigation of customer/supplier complaints regarding quality, tolerances, specifications, and delivered condition of products.
  • Record, analyze, and inform concerned personnel of production quality assurance, and sales department of status and disposition of customer/supplier complaints and claims.
  • Negotiate settlement of claims, for which the company is responsible, within limits prescribed by management.
  • Plan and coordinate the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
  • Review all purchased products or components and provides input to the decision of whether to accept the product and future purchases from the vendor.
  • Document data obtained during all quality assurance activities, consistent with company policies and procedures.
  • Develop new approaches to solve problems identified during quality assurance activities.
  • Communicate significant issues or developments identified during quality assurance activities and provide recommended process improvements to management.
  • Prepare reports to communicate involvement and results of quality assurance activities.
  • Prepare and present technical and program information to team members and management.
  • Direct technical and administrative workers engaged in quality assurance activities.
  • Monitor customer portals and report technical findings / requirements through portal, electronic, and verbal communications.
  • Maintain regular attendance and punctuality.
  • Other duties may be assigned.
  • Direct supervision of Team Members may be required. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
  • Bachelor's degree (B. A.) from four-year college or university; three plus years related experience and/or training; or equivalent combination of education and experience.
  • Prefer individuals with Quality Systems/ISO 9001 knowledge or experience.
  • Experience with Japanese automotive manufacturers is a plus.
  • Desire strong communication skills with internal and external customers.
  • Leadership and coaching/mentoring skills required.
  • Proficiency with Microsoft Office applications - Word, Excel, Power Point; Microsoft Outlook; and Quality software.

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