Datacenter Technician
2 days ago
Alta It Services is seeking a highly skilled Datacenter Technician to join our team. As a Datacenter Technician, you will be responsible for ensuring the smooth operation of our datacenter infrastructure, including system monitoring, routine preventive maintenance, and network problem resolution.
Key Responsibilities:
- Work in a complex communications network environment to achieve 99.99% system uptime with zero defects.
- Involved with system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution in all networking aspects.
- Responsible for System Administration, Network Monitoring and Management, new buildouts, existing network changes and maintenance, and IP and system infrastructure maintenance.
- Identify root causes of technical problems and develop procedural and technical recommendations for improvement.
- Plan and coordinate the implementation of new products into the production environment.
- Monitor specific system limitations to maximize capacity and efficiency.
- Perform equipment-level capacity planning and network performance activities.
- Maintain equipment inventory and configuration management records, including software releases, patches, and hardware changes.
- Ensure compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards.
- Assume responsibility for escalation and emergency response requests in a 24 x 7 x 365 environment.
Requirements:
- 2+ years of experience as a technician in SATCOM/Terrestrial environment with LAN/WAN industry standards, working knowledge of TCP/IP, and Ethernet configuration and functionality desirable.
- Industry certifications are a plus (Microsoft, Linux, VMware, Cisco, CompTIA, and ITIL).
- Working knowledge of Unix/Linux systems desirable.
- Candidates must have the ability to work and manage in a 24x7x365 work environment, multi-task while meeting deadlines, and work well under pressure.
- Flexible to work varying shifts (1st, 2nd, 3rd, or a mixed) in a high stress environment.
- Must be able to change priorities quickly and multi-tasking is expected.
- Basic electronics troubleshooting skills desirable (ability to use and interpret readings from a range of test equipment including spectrum analyzer, oscilloscope, protocol analyzer, power meter, Fiber test sets, etc.).
- Candidates must have excellent problem-solving, customer relations, conflict resolution, and written and oral communication skills.
- Knowledge of satellite technology and terrestrial technology (i.e. DSL, WIFI, Cable).
- Experience with Cisco, HNS, CATV/IPTV and other Telco and IP protocol core network and equipment.
- Candidates must be highly self-motivated and independent, and comfortable working with others in a distributed environment.
Essential Qualifications:
- Candidate must be able to do the following with or without reasonable accommodation:
- Climb ladders to heights of up to 20 feet.
- Work with hands and arms above their head for an extended period of time.
- Carry equipment up to 50 pounds.
- Be able to work repetitive tasks like installing/deinstalling cables/equipment.
- Have the dexterity to terminate various types of cabling (i.e. CAT6/6A, coaxial cable, fiber cable) with precision.
- Work in a 24x7x365 work environment.
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