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Datacenter Operations Specialist

2 months ago

Las Vegas, Nevada, United States Randstad USA Full time

Job Summary:

Randstad USA is seeking a highly skilled Datacenter Operations Specialist to join our team in a fast-paced working environment. This role is ideal for individuals with a background in electronics and network maintenance, particularly those with experience in satellite communications.

Key Responsibilities:

  • Ensure 99.99% system uptime with zero defects as a key team member in a highly complex communications network.
  • Engage in system monitoring, routine preventive maintenance, customer issue tracking, and network problem resolution for all networking aspects essential to backend systems.
  • Handle system administration, network monitoring/management, new buildouts, network changes/maintenance, IP and system infrastructure upkeep.
  • Diagnose technical problems, identify root causes, and develop procedural and technical recommendations for improvement.
  • Plan and manage the implementation of new products into the production environment.
  • Monitor system limitations to optimize capacity and efficiency.
  • Conduct equipment-level capacity planning and network performance activities.
  • Maintain inventory and configuration management records, including software releases, patches, and hardware changes.
  • Ensure compliance with Data Center Standards, Service Management Quality Program, and ITIL standards.
  • Manage escalation and emergency response requests in a 24/7/365 environment, with occasional work during maintenance windows outside of normal working hours.
  • Oversee power, HVAC, fire detection/suppression, and local security and monitoring systems.
  • Proactively identify issues, create tickets to capture all details accurately, follow documented escalation procedures, use the notification system to communicate issues to customer service and upper management, and troubleshoot events promptly.
  • Adapt to evolving responsibilities and duties, emphasizing communication, flexibility, and adaptability.

Requirements:

  • At least 2 years of experience as a technician in a satellite communications environment with working knowledge of TCP/IP.
  • Associate's degree or higher in a related field.
  • Ability to work in a dynamic environment with varying shift types.
  • Strong technical background and problem-solving skills.
  • Excellent communication and teamwork skills.