Interactive Member Service Specialist
17 hours ago
Job Overview: At Sun Federal Credit Union, we're committed to delivering exceptional service to our members. As a Customer Service Representative, you'll play a critical role in achieving this goal.
About the Role:
We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for delivering outstanding service to our members, processing transactions efficiently, and maintaining the Credit Union's professional reputation.
Key Responsibilities:
- Provide exceptional service to members and guests, responding to inquiries and resolving issues promptly and professionally.
- Process transactions efficiently, using software applications like Microsoft Office and UGenius, and operating related computer applications and business equipment.
- Maintain accurate records, adhere to regulatory and credit union policies and procedures, and follow applicable security, member identification, and fraud prevention policies.
- Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date on the latest products and services.
Requirements:
- High school graduate or equivalent, with some secondary education preferred.
- One to three years of experience in a retail service environment or teller/cashier experience.
- Excellent analytical, verbal, written, communication, public relations, and interpersonal skills.
- Ability to handle high-volume transactions in a fast-paced video service/banking environment, learn software applications like Microsoft Office and UGenius, and operate related computer applications and business equipment.
Salary Range: $45,000 - $60,000 per year, depending on location and experience.
Benefits:
- Tuition reimbursement, promote-from-within philosophy, professional development, work-life balance, paid vacation and sick time, 11 paid holidays, weekends and evenings off, 401(k) with 6% match, employer-paid pension, incentive pay, EAP, medical, dental, vision, life, long-term disability insurance, employer H.S.A. contribution, wellness program and rewards, credit union membership, financial wellness education.
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