Interactive Member Service Specialist

17 hours ago


Maumee, Ohio, United States Sun Federal Credit Union Full time

Job Overview: At Sun Federal Credit Union, we're committed to delivering exceptional service to our members. As a Customer Service Representative, you'll play a critical role in achieving this goal.

About the Role:

We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for delivering outstanding service to our members, processing transactions efficiently, and maintaining the Credit Union's professional reputation.

Key Responsibilities:

  1. Provide exceptional service to members and guests, responding to inquiries and resolving issues promptly and professionally.
  2. Process transactions efficiently, using software applications like Microsoft Office and UGenius, and operating related computer applications and business equipment.
  3. Maintain accurate records, adhere to regulatory and credit union policies and procedures, and follow applicable security, member identification, and fraud prevention policies.
  4. Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date on the latest products and services.

Requirements:

  • High school graduate or equivalent, with some secondary education preferred.
  • One to three years of experience in a retail service environment or teller/cashier experience.
  • Excellent analytical, verbal, written, communication, public relations, and interpersonal skills.
  • Ability to handle high-volume transactions in a fast-paced video service/banking environment, learn software applications like Microsoft Office and UGenius, and operate related computer applications and business equipment.

Salary Range: $45,000 - $60,000 per year, depending on location and experience.

Benefits:

  • Tuition reimbursement, promote-from-within philosophy, professional development, work-life balance, paid vacation and sick time, 11 paid holidays, weekends and evenings off, 401(k) with 6% match, employer-paid pension, incentive pay, EAP, medical, dental, vision, life, long-term disability insurance, employer H.S.A. contribution, wellness program and rewards, credit union membership, financial wellness education.


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