Bilingual Quality Assurance Specialist
10 hours ago
Join Avery Dennison, a global leader in materials science and digital identification solutions, as a Bilingual Customer Quality Engineer. In this role, you will serve as the customer's point of contact for material-related quality complaints and work to ensure issues encountered by customers are resolved.
Key Responsibilities:- Interact with customers via email and telephone to collect and record information relating to quality issues.
- Follow standard work processes to discern whether or not the issue results from Avery Dennison's processes or is a processing issue at the customer.
- Test affected material against established specifications and provide diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
- Use problem-solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.
- Interact as needed with Sales, RTM's, Facilities, PTI, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to acquire information pertinent to understanding and resolving customer quality issues.
- Suggest on-site RTM support if needed to discern whether it is an Avery Dennison processing issue or a customer processing issue.
- Be responsible for the claim handling process from evaluation to credit generation.
- Ensure that we are responsive to customer needs through timely processing of complaints.
- Provide customer requested documentation of claim details and provide proactive claim status updates when there are new findings.
- Act as a customer advocate, providing valuable feedback to the organization on customer satisfaction.
- Serve as a neutral party between customer and organization in claim investigation.
- Pull, analyze, and summarize quality performance data for the customer.
- Identify quality trends (i.e. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.
- Collect material samples for site investigation and divisional A3 support.
- Provide training when needed to both team members and external personnel.
- Develop area of technical expertise to act as subject matter expert within the MQC team.
- Must be fluent in both English and Spanish language.
- Bachelor's Degree in related fields required, preferably in engineering.
- Minimum 1 year of related experience.
- Ability to balance multiple tasks - the role requires that you will be working on 20+ claims at the same time.
- Strong analytical skills.
- Attention to detail & organizational skills.
- High degree of accuracy, time-management and priority setting skills.
- Collaborator. Work well with peers and people at all levels of an organization, both internally and externally.
- Strong customer service skills - written, verbal and telephone communication skills.
- Reliable and Dependable. One who can be there when needed and deliver consistent results.
- Adhesive and Silicone Coating & Label Printing process knowledge preferred.
- Understanding of applicable computer software and systems, such as Google Platforms, Microsoft Office, and function-specific software (EBS, Oracle), Minitab.
Avery Dennison is an equal employment opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status.
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