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Quality Assurance Specialist

2 months ago

Mentor, Ohio, United States Avery Dennison Full time
Company Overview

Avery Dennison Corporation is a leading global provider of materials science and digital identification solutions. Our mission is to deliver a comprehensive array of branding and information solutions that enhance operational efficiency, minimize waste, promote sustainability, and strengthen the connection between brands and consumers.

Our diverse product offerings encompass labeling and functional materials, radio frequency identification (RFID) inlays and tags, and software applications that bridge the physical and digital realms. We cater to a multitude of industries worldwide, including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive, employing approximately 34,000 individuals across more than 50 countries.

Our reported sales in 2023 reached $8.4 billion. Discover more about us at our website.

Employee Benefits

At Avery Dennison, we offer a range of exceptional benefits, including:
  • Health & Wellness benefits commencing on the first day of employment
  • Paid parental leave
  • 401K eligibility
  • Tuition reimbursement
  • Employee Assistance Program eligibility
  • Paid vacation and holidays
  • Annual uniform allowance
  • Safety shoe reimbursement program
  • Prescription safety eyewear program

Role Overview

The Quality Assurance Specialist acts as the primary liaison for customers regarding material-related quality concerns, ensuring that any issues faced by customers are addressed effectively.

Quality-related challenges may arise at any stage of the product's supply chain, from suppliers to end-users.

Key Responsibilities
  • Engage with customers through various communication channels to gather and document information regarding quality issues.
  • Adhere to established procedures to determine whether the issue stems from Avery Dennison's processes or the customer's processing methods.
  • Conduct tests on affected materials against predefined specifications and provide diagnostics and recommendations for products that do not meet quality standards.
  • Utilize problem-solving techniques to identify and rectify issues that may not be apparent through standard testing procedures.
  • Collaborate with Sales, Technical Leads, Customer Service, and other internal resources to gather information necessary for resolving customer quality concerns.
  • Facilitate on-site support if required to ascertain whether the issue is related to Avery Dennison's processing or the customer's processing.
  • Manage the claims process from assessment to credit issuance, including providing traceability information, material disposition, and corrective action letters.
  • Ensure prompt responsiveness to customer needs through timely complaint processing, maintaining a positive demeanor when addressing customer grievances.
  • Provide documentation of claim details upon customer request and proactively update them on claim status.
  • Act as an advocate for customers, offering valuable insights to the organization regarding customer satisfaction.
  • Serve as a neutral intermediary during claim investigations.
  • Analyze and summarize quality performance data for customers, identifying trends that may indicate recurring issues.
  • Collect material samples for further investigation and support quality improvement initiatives.
  • Deliver training to team members and external personnel as needed.
  • Develop expertise in specific areas to serve as a subject matter expert within the team.

Qualifications
  • Bachelor's Degree in a relevant field, preferably in engineering.
  • 1-2 years of related experience.
  • Ability to manage multiple tasks effectively, handling over 20 claims simultaneously.
  • Strong analytical and organizational skills with a keen attention to detail.
  • Excellent time-management and prioritization abilities.
  • Collaborative mindset, capable of working well with colleagues at all organizational levels.
  • Exceptional customer service skills, including strong written and verbal communication.
  • Dependable and reliable, consistently delivering results.
  • Preferred knowledge of adhesive and silicone coating processes and label printing.
  • Familiarity with relevant software systems, including Google Platforms, Microsoft Office, and function-specific software.

Additional Information

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. Your information will be kept confidential according to EEO guidelines.