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Customer Service Representative

2 months ago

Norfolk, Virginia, United States United Ground Express Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Norfolk International Airport. As a key member of our team, you will be responsible for providing exceptional service to our passengers, ensuring their travel experience is smooth and enjoyable.

Key Responsibilities

  • Provide warm and welcoming greetings to passengers, setting the tone for a positive travel experience
  • Assist passengers with various travel-related tasks, including checking in, printing boarding passes, and resolving any issues that may arise
  • Remain calm and composed in high-pressure situations, providing empathetic and professional support to passengers
  • Work collaboratively with colleagues to ensure seamless operations and excellent customer service
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • High school diploma or equivalent required
  • Minimum of 18 years old
  • Ability to operate a computer to enter and retrieve data
  • Ability to lift up to 70lbs on a consistent basis
  • Ability to pass a background check, hearing and vision tests, and drug screen
  • Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
  • Legally authorized to work in the United States without sponsorship

What We Offer

  • Paid training and development opportunities
  • Competitive compensation and benefits package
  • Flight privileges for you and your family
  • UA Discount Program for flights
  • Paid time off (PTO)

Equal Opportunity Employer

United Ground Express is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.