Landside Operations Manager

4 weeks ago


Phoenix, Arizona, United States Phoenix Police Department Full time
About This Position

Phoenix Sky Harbor International Airport is one of the busiest airports in the country, serving over 48 million passengers in 2023. The City of Phoenix Aviation Department is seeking a highly motivated and dynamic individual to fill the vacant Aviation Supervisor II position in Landside Operations. This role is responsible for managing the airport's terminal curbs and roadways, including supervising front-line staff who provide customer service and enforce city codes and aviation rules and regulations related to parking and ground transportation.

Key Responsibilities
  • Maintain positive relationships with airport customers and tenants
  • Supervise Landside Operations staff and manage administrative tasks
  • Collaborate with outside organizations and government agencies
  • Interact heavily with airport operations, Airport Duty Managers, and airport vendors
  • Participate in monthly tabletop exercises hosted by Public Safety & Security
  • Manage and monitor day-to-day landside construction projects and ensure all contractors understand airport and operational procedures, FAA, TSA, and Aviation Rules and Regulation requirements
  • Oversee and manage impacts to Airport operations using the National Incident Management System (NIMS) framework and sound judgments and decision-making
  • Collaborate with the Ground Transportation Section to administer field enforcement; as well as maintaining requirements under the Airport Security Program regulated by Code of Federal Regulations (CFR) TSAR 1542
  • Ensure airport safety and security oversight, emergency management, construction management, roadway management, and customer service
  • Collaborate with multiple Aviation Divisions, airport stakeholders, and Aviation partners concerning construction projects, operational requests, and needs
Requirements
  • Three years of progressively responsible experience in airport activities or a technically specific area
  • One year of which must have been in a supervisory capacity
  • Knowledge of rules and regulations affecting airport operations, control, safety, and security
  • Exceptional oral and written communications skills
  • Exceptional decision-making skills and proven ability to take ownership of day-to-day operating issues
  • Demonstrates results-focused and solution-driven approach to problem-solving
  • Demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity
  • Familiarity with Microsoft Word, Excel, and data processing computer software tools is fundamental
Benefits
  • Traditional pension with employer and employee contributions
  • 401(a) and 457 plans with employer contributions
  • Choice of generous medical HMO, PPO, or HSA/HDHP plans
  • Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
  • Wellness incentive of up to $720 annually
  • Dental, vision, and life insurance options
  • Employer-paid long-term disability
  • Free Bus/light rail pass
  • Tuition reimbursement program up to $6,500 per year
  • Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
  • Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
  • Federal Student Loan Forgiveness offered through Savi


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