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Operations Manager

1 month ago

Phoenix, Arizona, United States PDS Health Full time
Operations Manager Job Description

Pacific Dental Services is seeking a highly skilled and motivated Operations Manager to join our team. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our dental offices, providing exceptional patient care, and driving business growth.

Key Responsibilities:
  • Model company culture, values, and standards, and create an environment that promotes PDS culture and values.
  • Assess, hire, and retain the right team members through comprehensive training, supervision, counseling, and coaching.
  • Investigate and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, and logical solutions.
  • Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
  • Drive year-over-year revenue and profit growth.
  • Manage expenses to achieve monthly goals and budget.
  • Show proficiency and adherence to cash management and accounting protocols.
  • Be the catalyst in team development of the Perfect Patient Experience.
  • Deliver effective leadership, coaching, and mentoring to team members to identify and implement opportunities for improvement.
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies.
  • Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
  • Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
Requirements:
  • High school diploma or equivalent.
  • Five or more years of related work experience in operational management.
  • Valid driver's license and automobile insurance.
  • Reliable means of transportation to travel to assigned offices.
Preferred Qualifications:
  • Associate degree or Bachelor's degree.
  • Five or more years of experience leading a team, mentoring, and coaching subordinates.
Knowledge, Skills, and Abilities:
  • Results-oriented, with a strong ability to set realistic goals, meet commitments, and prioritize daily tasks to achieve results.
  • Effective team builder, with the ability to communicate openly, motivate, and educate team members.
  • Patient advocate, with the ability to be flexible, empathetic, and passionate about patient care.
  • Process-focused operator, with the ability to analyze data, make informed decisions, and drive business growth.
  • Financial acumen, with the ability to understand profit drivers, utilize metrics to manage, and build financial understanding among staff and clinicians.
  • Influencer, with the ability to build trust, create a win-win need for change, and tailor coaching style to individual needs.
Work Environment:

The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job.

  • This is primarily a sedentary office classification but may require field visits and driving.
  • Temperature conditions are controlled with no direct exposure to hazardous physical substances.
  • The noise level in the work environment is usually low to moderate.
  • There is occasional exposure to irate team members, vendors, or patients.
Benefits:
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.